Abeka Customer Experience (Part Time/Remote)

Dedicated to Excellence, Committed to ServiceAbeka Customer Experience (Part Time/Remote)The Customer Experience Agent receives customer inquiries, resolves customer issues, provides product information & support, and maintains accurate customer records.Available in these states:AL, FL, GA, ID, IN, IA, LA, MS, NC, OH, OK, PA, TN, TX, VA, WI and WV.Pay is $15.53/hr.Work hours:15-25 hrs./week, varying between off-peak and peak seasons.No benefits.Receive Customer InquiriesAnswer phone calls, chat messages, and emails from customers regarding orders, product details, billing, technical issues, or general questions.Resolve Customer IssuesIdentify the root cause of customer problems, provide solutions, troubleshoot technical difficulties, and escalate complex issues to relevant departments when necessary.Provide Product Information and SupportExplain product features, benefits, usage instructions, and address customer concerns about product functionality.Maintain Accurate Customer RecordsDocument customer interactions, including details of inquiries, resolutions, and any relevant information in the customer relationship management (CRM) system.FLSA Status - Scanning (Non-exempt)EducationRequired Education:HS Preferred Education:College DegreeWork ExperienceRequired Experience:1years in team collaboration Preferred Experience:3years in customer servicePhysical Requirements and SkillsCommunication, Deadline Management, Detail-Oriented, Microsoft Applications, Multitasking, Prioritization, Quick Thinking, Working Independently. Experience: 1 year required