Access Design Specialist

To be considered for the role, you must permanently reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Kentucky, Kansas, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, South Carolina, Tennessee, Texas, Virginia, or West Virginia*** The Access Design Specialist serves as an operational design expert and Epic build partner, translating specialty workflows and access standards into clear, actionable scheduling logic. This role consults with internal stakeholders to identify clinical enterprise needs and designs Decision Trees, self-scheduling workflows, and Fast Pass configurations to meet those needs. The specialist prepares and maintains all documentation to support build execution and ongoing maintenance, collaborates closely with IT, and ensures tools perform effectively post-go-live. Assignments typically involve medium-sized projects, including workflow analysis, design, documentation, and testing.

Essential Job Statements

Conduct comprehensive scheduling workflow analysis to understand current state operations and identify opportunities for improvement aligned with ambulatory access goals. 

Partner with access leaders and specialty teams to evaluate the effectiveness of existing workflows and scheduling logic in meeting enterprise access standards and patient experience objectives. 

Design, modify, and maintain Decision Trees, Fast Pass, and self-scheduling configurations, ensuring alignment with operational needs and strategic priorities.access 

Translate operational workflows into Epic build requirements, collaborating closely with IT analysts to ensure accurate and effective configuration. 

Review and validate Epic builds pre-go-live, confirming alignment with operational intent and readiness for deployment. 

Monitor post-implementation performance metrics (e.g., deny rates, error routing, utilization) to identify issues and recommend refinements. 

Maintain high-quality documentation for all design work, including configuration details, business approvals, and standard templates to support governance and scalability 

Collaborate with Strategic Program Leads and Optimization Specialists to prioritize and sequence design work based on specialty readiness, impact, and enterprise goals. 

Proactively identify and mitigate project-related issues, providing solution-oriented escalation and support to ensure successful outcomes. 

Performs other duties as assigned and/or participates in special projects to support the mission of VCUHS and department. Provide assistance to team members. Accept alternate assignments, as required. 

Patient Population: N/A

Employment Qualifications 

Required Education: Bachelor’s degree in Business, Finance, Health Information Management or related field. 

Preferred Education: N/A

Licensing/ Certification 

Licensure/Certification Required: N/A

Licensure/Certification Preferred: N/A 

Minimum Qualifications 

 Years and Type of Required Experience: Two (2) plus years of EPIC Cadence design, build, and implementation experience, including provider template Optimization, Visit Type, department and provider build experience preferred  

 Project management experience required. Ability to manage multiple priorities simultaneously. 

Other Knowledge, Skills and Abilities Required: N/A

Other Knowledge, Skills and Abilities Preferred: N/A  

Working Conditions: Periods of high stress and fluctuating workloads may occur. May be exposed to high noise levels and bright lights.  May have periods of constant interruptions. Prolonged periods of working alone.  

Physical Requirements:

Physical Demands: Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.)

Work Position: Sitting, Walking, Standing

Additional Physical Requirements/ Hazards

Physical Requirements: Manual dexterity (eye/hand coordination), Finger Dexterity 

Hazards: N/A

Mental/Sensory – Emotional   

Mental/Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking

Emotional: Fast-pace environment, Steady Pace, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change    

Compensation Range

$75,524.80 - $117,083.20

Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.

EEO Employer/Disabled/Protected Veteran

Bachelor's degree in Business, Finance, Health Information Management or related field; 2+ years EPIC Cadence design/build/implementation experience; project management experience; ability to manage multiple priorities; reside in one of 17 listed states.

Key Responsibilities

• designing scheduling workflows
• configuring Epic systems
• monitoring performance metrics

Skills & Tools

Epic Cadence, Epic

Job Details

• Category: Information Technology
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Alabama or Arkansas or Florida or Georgia or Kentucky or Kansas or Maryland or Michigan or Mississippi or Missouri or North Carolina or Ohio or South Carolina or Tennessee or Texas or Virginia or West Virginia
• Salary: USD 75,524 – 117,083 / year
• Languages: English

About VCU Health System Authority

A healthcare system providing patient care, education, and research. — Industry: Healthcare

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