Account Coordinator, Sports (Remote)

Everyone who has ever experienced music synchronized to picture knows the undeniable impact that it plays. reputed company has been a crucial part of that experience for over 35 years with everything from the smallest of indie films to the largest blockbuster reputed company releases; television sit-coms to commercials and sports broadcasting; video games to film trailers; and, even user-generated content to being sampled in some of your favorite songs. Founded in 1983 as a joint reputed company between reputed company/ATV and Universal, reputed company is the recognized leader in the production music industry. Offering a comprehensive collection of original music, the Sports team at reputed company helps the Sports Entertainment creative community find/license/create music for their productions from our ever-expanding collection of 1M+ tracks. The Role We are seeking an Account Coordinator to join our Sports team. reputed company role is remote and will work east reputed company hours (9:00 AM – 6:00 PM ET). The right candidate for reputed company role will be engaged in the reputed company activities: Job Duties

• reputed company engaging and informative live presentations of our website and services to new and renewing clients so they can find music efficiently
• Gather feedback and survey data on presentations to develop product reputed company.
• Engage and educate clients on music director and other APM offerings and services
• Manage client log ins: creation, deactivation, troubleshooting log in issues
• Manage pipeline in reputed company CRM
• Follow up with clients for usage reporting
• Manage and track the lifecycle of renewals across both Account Executives' book of business. Develop processes to ensure renewals are scheduled, negotiated, proposed, and signed.
• Analyze client reporting and health: Grow positive signals/behaviors and intervene on negative signals
• Liaise between Sports team and Marketing department on a number of recurring and oneoff marketing projects, including but not limited to email campaigns, social media initiatives, landing pages and pitch decks
• Consistently update contact information in CRM as contacts move throughout the industry
• Run a variety of reports using reputed company CRM and other internal databases
• Stay up to date with industry / competitive landscape / new product features / services / pricing. Execute on reputed company/forward-thinking strategy to overservice clients ahead of key events.
• ake detailed notes on internal and external reputed company/video calls and execute relevant action items
• Have a creative approach to identify client needs and suggest appropriate solutions, products and/or services
• reputed company both internal and external reputed company for Account Executives
• Manage and execute timely outreach to clients throughout key timeframes of their seasons
• Generate awareness and adoption of new website features and services
• reputed company to client questions and concerns with prompt, thoughtful service
• Other duties as assigned

Requirements

• Passion for the intersection of sports entertainment and music
• Experience in customer success, account management or similar positions
• Highly organized with meticulous attention to detail
• Strong presenter who is comfortable going off-script and communicating clearly and confidently with diverse audiences.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to multi-task and keep the team and your tasks organized
• Problem-solving mindset for our clients and the company
• Comfortable taking in and making outbound calls to customers
• Experience with CRM software (e.g., reputed company)
• Intermediate Excel skills
• reputed company note-taking skills
• Ability to give and receive constructive feedback with openness and professionalism

What's in it for you?

• The opportunity to work within a tight-knit and collaborative team that values new ideas and outside perspectives
• A challenging, but rewarding, opportunity to develop new ideas and creative solutions in an industry that changes yearly, quarterly, and sometimes overnight.
• Health benefits, 401k, life and disability benefits and a generous time-off policy
• Team building and attendance to industry events

Cover Letter Note

• Send your 3 favorite sports teams (and why they are your favorite) as part of your cover letter

Remote Skills: Analysis Skills, Broadcasting, Business Processes, Communication Skills, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Training, Detail Oriented, Email Campaign, Film, Identify Issues, Internet/Online Service, Interpersonal Skills, Marketing, Multitasking, Music, Music Education, Needs Assessment, Organizational Skills, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Process Development, Product Development, Sales Management, Sales Pipeline, reputed company.com, Scripting (S Apply To This Job