Account Executive, Mid-Market Expansion
Account Executive, Mid-Market Expansion Existing Accounts | Remote Position Location: Must reside in the greater Boston, Seattle, Los Angeles, or Salt Lake City areas.
About the Role
TWE Technology Solutions is looking for an Account Executive, Mid-Market Expansion to manage and grow a portfolio of existing customer accounts. You'll serve as a trusted point of contact, helping customers navigate their technology needs while identifying opportunities for renewals, upgrades, and additional solutions. This role combines customer relationship management, account growth, and operational ownership. You'll work closely with customers and internal technical teams to ensure commitments are delivered, anticipate future technology needs, and build long-term partnerships. You'll focus on strengthening established customer relationships, uncovering new business opportunities within your accounts, and helping customers get more value from their technology investments.
What You'll Do
Customer Relationships & Account Ownership Own a portfolio of existing customer accounts, serving as their primary point of contact Build trusted relationships by understanding each customer's business goals, challenges, and technology environment Lead regular customer check-ins and business reviews to identify needs and opportunities Coordinate with engineering and service teams to keep projects, requests, and commitments moving forward Proactively address customer concerns, resolve issues, and maintain strong account health Renewals & Account Expansion Own the full renewal cycle for assigned accounts, including products, services, licensing, and managed contracts, proactively tracking upcoming renewals and driving each through completion Maintain a strong understanding of each customer's installed technology, including equipment age, product lifecycles, and upcoming refresh needs Proactively identify hardware and software refresh opportunities, technology upgrades, and additional solutions that align with customer needs Drive upsell and cross-sell opportunities within existing accounts Develop account growth plans based on customer priorities, existing technology, and future business needs Partner with sales leadership to advance and close expansion opportunities Maintain momentum on quotes, proposals, renewals, and pending customer decisions Account Management & Execution Track customer commitments, open items, and project milestones through completion Maintain accurate account records, renewal schedules, and sales opportunities in HubSpot and Autotask Communicate proactively with customers and internal teams to ensure clear expectations and timely follow-through Monitor account health and identify potential risks or opportunities before they require escalation Recommend improvements to account management processes and the overall customer experience What We're Looking For 3+ years of experience in account management, customer success, client relationship management, or a related role Strong relationship-building skills with the ability to develop and maintain long-term customer partnerships Commercial mindset with the ability to recognize growth opportunities and confidently discuss solutions Highly organized, detail-oriented, and comfortable managing multiple accounts and priorities simultaneously Proactive approach to problem-solving, communication, and customer follow-through Strong sense of ownership and accountability for customer outcomes Excellent written and verbal communication skills Genuine curiosity about technology and a commitment to continuous learning Experience working with CRM or account management platforms
Preferred Qualifications
Experience at a Managed Service Provider (MSP), Value-Added Reseller (VAR), or technology solutions provider Familiarity with IT infrastructure, cybersecurity, managed services, or enterprise technology solutions Experience managing renewals, hardware refresh cycles, or account expansion Experience conducting customer business reviews and developing account growth plans Familiarity with HubSpot, Autotask, Microsoft Teams, or SharePoint Compensation & Benefits Base Salary: $75,000–$100,000, depending on experience Performance Bonus: $10,000–$25,000 annually, based on account health and growth Estimated Total Annual Compensation: $85,000–$125,000
Benefits
Medical, dental, and vision insurance 401(k) with 4% company matching 15 days of accrued paid time off About TWE Technology Solutions TWE Technology Solutions helps businesses navigate complex technology challenges through IT infrastructure, cybersecurity, and managed services. We believe strong customer relationships are built through trust, proactive communication, and consistently delivering value. We're looking for someone who takes pride in owning customer relationships, identifying opportunities for growth, and helping businesses succeed through technology. If you're ready to take ownership of an established customer portfolio, drive account growth, and make a meaningful impact, we'd love to hear from you.