Account Executive - Remote Role
About the Company
InformData helps organizations make informed decisions through data, technology, and compliance solutions. The company is committed to building trusted products and services while investing in its people and continued growth. Guided by its TRUST values, InformData encourages collaboration, recognizes employee contributions, and creates opportunities for professional development.
About the Role
InformData is seeking an Account Executive to manage a portfolio of client accounts, with responsibility for client relationships, revenue retention, and account growth. As the primary account owner, you will work closely with Customer Success Managers (CSMs), Product, Sales, Operations, and leadership to maintain strong client relationships, identify business opportunities, and address account risks. This role combines strategic account management, renewal planning, revenue expansion, performance analysis, and cross-functional coordination. You will use account data and client feedback to guide decisions, improve customer satisfaction, and support long-term business relationships.
Key Responsibilities
Manage a portfolio of Core client accounts, taking ownership of client relationships, satisfaction, retention, and revenue. Partner with Customer Success Managers to deliver a consistent, high-quality client experience. Oversee the account lifecycle from onboarding through renewal, including regular check-ins, quarterly reviews, and annual planning. Develop and execute account strategies focused on customer satisfaction, revenue retention, and expansion. Identify upsell, cross-sell, and renewal opportunities in collaboration with Product and Sales teams. Monitor account trends, usage patterns, and service needs to identify growth opportunities and inform client proposals. Lead renewal conversations and support pricing or contract modifications as needed. Analyze account performance to identify churn risks, declining engagement, and other potential issues. Work with Customer Success Managers and leadership to develop risk mitigation plans and coordinate timely interventions. Resolve client challenges in partnership with Operations and Client Experience teams. Collaborate with Product, Customer Success, and other internal stakeholders to address client needs and deliver value. Maintain accurate records of client interactions and account activity in HubSpot. Contribute to forecasting and pipeline visibility by keeping account information up to date. Share client feedback, emerging trends, and service requirements with internal teams to support continuous improvement. Monitor performance against key metrics, including net revenue retention, gross revenue retention, and client satisfaction. Required Qualifications 3–5 years of experience in Account Management, Customer Success, Sales, or a related field, working with strategic or enterprise accounts. Proven success in revenue retention, upselling, cross-selling, and building long-term client relationships. Strong relationship-building skills and the ability to communicate effectively with client stakeholders and internal teams. Ability to use data to evaluate account health, identify trends, recognize risks, and uncover growth opportunities. Familiarity with CRM and reporting tools such as HubSpot and DOMO. Strong ownership and accountability for client satisfaction, retention, and revenue growth. Ability to represent client needs internally and advocate for improvements in service delivery and product discussions. Clear, professional communication skills, including the ability to translate complex issues into actionable insights. Strong problem-solving skills and the ability to coordinate timely, effective solutions. Ability to collaborate across teams, navigate internal processes, and manage competing priorities. A proactive approach to identifying opportunities, improving account performance, and increasing client value.
Preferred Qualifications
Experience in background screening or B2B SaaS. Location & Work Arrangement Work arrangement: 100% remote. Employment type: Full-time. Eligible locations: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IL, IN, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NE, NH, NJ, NY, OH, OK, PA, SC, SD, TN, TX, UT, VA, WA, WV, WY. Candidates must reside in one of the listed locations to be considered. Travel may be required as needed to support business objectives. Salary & Benefits InformData offers competitive compensation, opportunities for career advancement, and a benefits package for eligible full-time employees. Benefits may include: Medical, dental, and vision insurance. 401(k) with employer match. Healthcare and dependent care Flexible Spending Accounts (FSAs). Health Savings Account (HSA) with employer contribution. Company-paid life and AD&D insurance. Company-paid short-term and long-term disability coverage. Employee Assistance Program (EAP). Paid time off, flexible time off programs, company holidays, floating holidays, and sick time accrual. Parental, jury duty, voting, military, and bereavement leave. Optional benefits, including pet insurance, additional life and AD&D coverage, disability coverage, critical illness and accident insurance, hospital indemnity insurance, and dependent care FSA options. Work Authorization Candidates must be legally authorized to work in the United States without current or future employer sponsorship. Accessibility & Accommodations InformData supports an inclusive and accessible hiring process. Reasonable accommodation requests are considered individually throughout the application and interview process in accordance with applicable laws. Equal Employment Opportunity InformData is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. The company does not discriminate on the basis of race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.