Account Manager

Company Description

Prantl’s Bakery is a well-known Pittsburgh institution, celebrated for its signature “Burnt Almond Torte” and more than 100 varieties of baked goods. For over 40 years, the bakery has been a staple in the local community, providing high-quality, handcrafted desserts and pastries. Its longstanding tradition is built on consistency, customer satisfaction, and attention to detail. Prospective team members join an organization that values service, craftsmanship, and long-term relationships with customers. The bakery continues to grow its presence beyond Pittsburgh while maintaining its classic, hometown character. Role Description The Account Manager role is a full-time remote position responsible for managing and growing relationships with individual and corporate customers. Day-to-day tasks include serving as the primary contact for key accounts, handling inquiries and orders, and coordinating with internal teams to ensure timely, accurate fulfillment. The Account Manager tracks account performance, identifies opportunities for upselling or expanding services, and supports special orders, events, and seasonal promotions. This role also involves maintaining clear documentation of account activity, resolving issues promptly, and providing proactive communication to enhance customer satisfaction and retention. The Account Manager collaborates with sales, operations, and customer service to deliver a consistent, high-quality experience that reflects Prantl’s Bakery’s standards.

Qualifications

Customer relationship management skills, including experience communicating with clients, managing accounts, and resolving issues in a professional, service-oriented manner. Sales and business development abilities, such as identifying growth opportunities, supporting promotions, and contributing to revenue goals for assigned accounts. Organizational and administrative skills, including managing multiple accounts, tracking orders and timelines, and maintaining accurate records in CRM or similar systems. Communication and collaboration skills, with strength in written and verbal communication and the ability to work effectively with remote and onsite team members. Comfort with remote work tools and technology, including email, video conferencing, and order management or CRM platforms. Prior experience in account management, customer service, or sales; experience in food, hospitality, or retail environments is a plus. Ability to work independently, prioritize tasks, and manage time effectively in a remote, full-time setting. High level of professionalism, reliability, and attention to detail; commitment to providing an inclusive and respectful experience to all customers and colleagues.