Account Manager
Account Manager – Silq Job Type: Full time Location: United States (Remote) Base pay $70k to 80k Commission $20k to 50k OTE $90K to $140K + Benefits & Equity
About the Role
Silq is redefining global logistics through technology, transparency, and exceptional service. As an Account Manager, you will own the end-to-end client relationship—ensuring a seamless onboarding experience, delivering fast and accurate quoting, maintaining client health in the Silq App, and driving long-term revenue growth. This is a highly proactive role ideal for someone with strong communication and client-facing instincts. You may come from logistics, client success, production management, or a similar operations-heavy background—what matters is your ability to manage complexity, build trust quickly, and keep cross-functional teams aligned. You'll partner closely with Sales, Operations, Procurement, and Product to ensure clients receive a seamless, high-quality experience. What You’ll Do Client Onboarding, Communication & Relationship Ownership Lead the full post-sales transition, including warehouse setup, credit app coordination, and customs requirements. Collaborate with Sales during the early stages to align expectations and shape a smooth first experience—paving the way for long-term success, expansion opportunities, and increased share of wallet. Respond to all client inquiries within 1 hour, keeping communication proactive, empathetic and transparent. Communication is always positive and solution oriented while clearly and confidently setting client expectations. Build strong, ongoing relationships and trust through consistent weekly client touchpoints (email, text, calls, meetings) Own issue resolution across teams—escalating early, driving alignment, and ensuring a smooth client experience Quoting Deliver accurate quotes within 2–4 hours for standard lanes; 24 hours for complex lanes. Review and coach Associate Account Managers on quote accuracy and quote / requote presentation to clients. Provide clients with competitive, multi-option freight solutions in partnership with Procurement. Always provide 2 - 3 quote options to drive approval. When a client sees options this allows them to feel empowered to make the best decision and helps drive approval. Ensure requotes are delivered and approved ahead of gate-in deadlines App Health & Data Integrity Oversee client projects in the Silq App to ensure operational teams are updating milestones accurately and on time. Escalate missing, delayed, or inaccurate updates to Operations, Origin teams, or Tech Support as needed Troubleshoot when the app experience does not match what was promised—identifying internal gaps, proposing customization opportunities, and pushing for timely resolution. Flag and escalate any data fidelity issues that impact reporting, client visibility, or insight accuracy to ensure analytics and insights remain accurate and live. Drive client adoption of the Silq App—encouraging clients to use the app for quoting, approvals, shipment timelines, and updates instead of email QBRs, Insights & Growth Conduct quarterly business reviews using insights from Silq’s data tools. Analyze margin, performance, and volume trends; identify growth opportunities. Support upselling of Silq services (Inspections, Insurance, Consoles, Linehaul, etc). What We’re Looking For 2–5+ years of experience in logistics, production/operations management, or similar role handling complex, multi-step workflows. Exceptional communication skills with a high sense of urgency and ownership. Proven ability to manage multiple client accounts, set expectations, and coordinate across Sales, Operations, Procurement, and Product teams. Comfortable analyzing data, interpreting trends, and working within digital tools and dashboards. Relationship-driven mindset with the ability to influence client behavior, drive app adoption, and build trust quickly. Experience identifying process gaps, proposing improvements or customizations, and escalating issues that impact client experience. Knowledge of air/ocean/LCL/FCL logistics is a strong plus, but not required if you bring strong client-facing or production/operations leadership experience. Success in This Role Looks Like Fast client ramp-up and early expansion of share of wallet, earned through exceptional onboarding, clear expectation-setting, and strong first-shipment execution Deep, trust-based client relationships built through proactive communication, problem solving, and consistent weekly touchpoints. High client adoption of the Silq App for quoting, approvals, tracking, and updates shifting workflows away from email and into the platform. Healthy client margins, strong retention, and predictable ongoing growth Benefits: Competitive incentive pay plan Benefits package including Medical Dental and Vision Paid Time Off Quarterly rewards Employee Stock Options (Series A Funded Company)