Account Manager, Client Development & Renewals (Texas)

This is a Fully Remote Job About Our Client: The organization operates in the cybersecurity industry, focusing on addressing the challenges posed by increasingly complex security environments and evolving cyber threats. It offers an AI-native platform that unifies protection across endpoints, cloud, identity, data, and AI systems, enabling autonomous detection and response. This approach aims to reduce noise, simplify complexity, and empower security teams to prioritize critical issues effectively. The company supports global enterprises and critical infrastructure, positioning itself at the forefront of AI-driven cybersecurity solutions. About the Opportunity: The ACCOUNT MANAGER, CLIENT DEVELOPMENT & RENEWALS is responsible for managing a portfolio of existing customer accounts with a focus on both renewal retention and expansion revenue. This role emphasizes growth by identifying new opportunities within the current customer base and conducting consultative upsell and cross-sell engagements. The position plays a critical role in maintaining healthy renewals while driving account expansion, collaborating closely with various internal teams to execute account plans that support multi-year growth. Responsibilities: Manage a portfolio of existing accounts with dual quota for renewals and expansion bookings. Identify whitespace opportunities and lead consultative expansion discussions based on customer use cases. Oversee renewals process end to end, ensuring timely and predictable closures. Conduct commercial negotiations, including multi-year commitments. Monitor deployment health and usage to identify churn or downgrade risks early. Initiate retention efforts for at-risk accounts involving cross-functional teams as needed. Maintain accurate forecasting and keep CRM and quoting tools up to date. Collaborate with Customer Success Managers, Account Executives, Sales Engineering, and Channel partners to maximize account growth. Provide customer feedback to product and broader teams regarding opportunities and challenges. Requirements: 3 to 5 years of experience in renewals, account management, or customer-facing sales with upsell/cross-sell success, preferably in SaaS or cybersecurity. Proven track record of meeting or exceeding quota, driving net revenue retention above 100 percent. Experience in consultative upsell and cross-sell strategies within existing accounts. Skilled in managing multi-stakeholder negotiations, including senior economic buyers. Ability to detect early signals of churn or downgrade and proactively address them. Strong forecasting skills and proficiency with Salesforce and CPQ or quoting tools. Excellent communication, organization, and curiosity about customer needs and product capabilities. Familiarity with Channel/MSSP or 2-tier go-to-market models is advantageous but not required. Pay Range and Compensation Package: The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.