Account Manager - Remote Opportunity
About the Company
Grace Hill provides technology-enabled talent performance solutions for companies managing multifamily residential properties. Its integrated platform supports policies, training, and assessments to help organizations develop and retain employees, reduce operating risks, and improve property performance. More than 1,600 companies representing a workforce of over 500,000 people rely on Grace Hill's solutions.
About the Role
Grace Hill is seeking an Account Manager to manage renewals and expand business across an assigned portfolio of customers. This role focuses on growing existing accounts, identifying opportunities to introduce additional platform solutions, negotiating multiyear agreements, and building strong commercial relationships with customer stakeholders. The Account Manager will work closely with a Customer Success Manager who leads product adoption and customer outcomes. Together, they will develop account plans, monitor account health, identify renewal risks, and help customers expand their use of Grace Hill's PerformanceHQ platform. The position is remote and open to candidates based in the United States.
Key Responsibilities
Manage renewal and expansion targets across an assigned portfolio of customer accounts and maintain accurate forecasts. Analyze product usage, survey results, and benchmarking data to identify cross-selling and expansion opportunities. Develop, price, and negotiate multiyear agreements that support predictable revenue and long-term customer relationships. Guide consultative sales conversations with VP- and C-level stakeholders, connecting Grace Hill's solutions to operating risk, net operating income (NOI), and talent retention. Develop and maintain joint account plans with Customer Success Managers, clearly distinguishing commercial responsibilities from product adoption activities. Identify potential renewal risks early by monitoring customer engagement and stakeholder changes, and develop retention plans before renewal periods begin. Maintain accurate Salesforce records, including sales stages, dates, deal values, and next steps. Use AI tools to improve account research, meeting preparation, and account planning. Understand and discuss how AI is influencing multifamily and commercial real estate operations. Share customer feedback and market insights with Product, Marketing, and Customer Success teams to inform product development and positioning. Collaborate with Solutions and Revenue Operations (RevOps) partners to support account growth and commercial execution. Required Qualifications 3–5 years of quota-carrying experience in account management, renewals, or account expansion within SaaS or B2B technology. Demonstrated success in growing existing customer accounts, securing early renewals, and negotiating renewal agreements, including multiyear contracts. Strong forecasting skills and disciplined follow-up practices. Experience with consultative, value-based solution selling. Ability to adapt sales conversations to property operations, HR, compliance, and executive stakeholders. Ability to collaborate effectively with Customer Success, Solutions, and Revenue Operations teams. Proficiency with Salesforce, Slack, and Gong. Comfort using data and AI tools to support account strategy.
Preferred Qualifications
Experience in multifamily housing or commercial real estate. Familiarity with SPICED or Challenger sales methodologies. Bachelor's degree in business or a related field. Salary and Benefits On-target earnings (OTE) of $140,000, with uncapped commissions and accelerators. Comprehensive health, dental, and vision benefits. Remote work option. Collaborative, mission-driven culture. Location and Work Arrangement Remote position. Candidates must be based in the United States. Full-time employment. Department: Sales. Reports to: Director, Account Management. Equal Employment Opportunity Grace Hill is an equal opportunity employer. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.