Accounting Support Specialist II

POSITION SUMMARY The Accounting Support Specialist is responsible for researching, investigating, auditing, and resolving inquiries related to premium billing, payment application, and other billing-related matters. This role ensures the accurate and timely processing of premium billing, receipts, disbursements, and overall policy premium details, while maintaining a high level of customer service.

PRINCIPAL DUTIES & RESPONSIBILITIES • Investigate, audit, and resolve inquiries from customers, including policy status, payment remittances, return premiums/disbursements, cancellations, and reinstatements. • Research, review and process unidentified/suspense/exception premium receipts. • Review, audit and authorize premium disbursements timely. • Manage sorting, prioritizing processing and recording premiums receipts received in house timely and accurately • Prepare correction entries for keying errors due to payment misapplication and bank errors. • Assist in completing moderately complex calculations, auditing premium and billing account analysis. • Assist with fulfilling internal and external audit requests. • Create and track pending items (i.e. unidentified, suspense, exception items). • Maintain proper documentation and filing of supporting documents. • Perform OFAC clearance and Premium Collections follow-up and resolution.

SPECIFIC DUTIES & RESPONSIBILITIES • Prepare moderately complex calculations, auditing of billing accounts and analysis. • Analyze pending items (i.e. unidentified, suspense, exception items). • Assist with ensuring that billing documents accurately reflect terms and conditions agreed to by the organization and comply with Department of Insurance rules and regulations. • Monitor that billing processes are executed timely and accurately. • Perform premium billing audits to validate accuracy, detect discrepancies, and support system stability and financial integrity.

EDUCATION AND EXPERIENCE

• High School Diploma required.

• Accounting course preferred.

• 1 to 3 years accounting work experience required • Exceptional typing and 10key by touch skills required. • Excellent oral and written communication. • Intermediate Excel and Word skills.

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