ADA & Employee Relations Specialist

Who we are - Make a meaningful impact on the employee experience. - At Vetcor, our people are at the heart of everything we do. - We believe in creating a supportive workplace where employees feel heard, valued, and equipped to succeed. - We are a community-centric veterinary services company supporting more than 900 practices across the U.S. and Canada. - We’re looking for an ADA & Employee Relations Specialist who brings empathy, sound judgment, and strong HR expertise to complex employee situations. - In this role, you’ll help employees and leaders navigate workplace accommodations while ensuring a consistent, thoughtful, and well-documented process. - You’ll serve as a trusted resource to employees, managers, and HR partners, helping balance individual needs with business and operational considerations. - This is an opportunity to make a meaningful difference in the employee experience while strengthening our accommodation practices across a geographically dispersed organization. What You’ll Do - Lead the Workplace Accommodation Process - Manage ADA accommodation requests from initial intake through evaluation, determination, implementation, and follow-up. - Facilitate the interactive process with employees and managers to explore reasonable workplace accommodations. - Review medical documentation and follow up with employees when additional information or clarification is needed. - Partner with Operations and HR leadership to understand essential job functions, operational needs, and potential accommodation options. - Prepare clear, professional communications regarding accommodation decisions, requests for information, extensions, and reassessments. - Monitor active accommodations, maintain accurate and confidential records, and coordinate reassessments as appropriate. - Partner with Employees and Leaders - Provide guidance to managers on implementing approved accommodations and understanding their ongoing responsibilities. - Collaborate with Leave of Absence, Employee Relations, and other HR partners when accommodations intersect with medical leave, return-to-work situations, attendance, performance concerns, or other employment matters. - Provide HR Generalist guidance on employee relations, company policies, workplace concerns, and other HR matters as needed. - Approach sensitive employee situations with empathy, professionalism, discretion, and sound judgment. - Strengthen Processes and Best Practices - Identify trends, process gaps, and opportunities to improve accommodation practices. - Help develop and maintain ADA procedures, forms, templates, training materials, and internal resources. - Support training and education for managers and HR partners on the ADA, the interactive process, and workplace accommodations. - Stay current on developments and best practices related to workplace accommodations, leave administration, and employee relations. What You’ll Bring - At least 5 years of progressive HR Generalist experience, including exposure to employee relations, workplace accommodations, leaves of absence, or other complex employee matters. - Demonstrated knowledge of HR practices and employment laws, including the Americans with Disabilities Act (ADA) and related accommodation requirements. - Experience working directly with employees and managers on confidential and sensitive workplace matters. - Strong written and verbal communication skills, including the ability to explain complex or sensitive information clearly and professionally. - Excellent organizational, documentation, case-management, and follow-up skills. - Strong critical-thinking and problem-solving abilities, with the confidence to evaluate information objectively and determine when additional information is needed. - The ability to manage multiple cases and competing priorities while maintaining accuracy, accountability, and attention to detail. - A collaborative, employee-focused approach that balances individual needs with company policies and operational considerations. - Proficiency with Microsoft Office applications and experience using HRIS or case-management systems. - The ability to work independently and exercise sound judgment in a fully remote environment. Why This Role Matters - This role helps create a workplace where employees receive thoughtful consideration and leaders have the guidance they need to navigate complex situations. - Your work will help support a fair, consistent, and well-documented accommodation process while contributing to a positive employee experience across our organization. Work Environment - This is a fully remote position requiring a professional and confidential work environment suitable for handling sensitive employee, medical, and employment-related information. - Collaboration takes place through virtual meetings, email, telephone, and other company communication platforms. - Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the role. What’s in it for you - Vetcor is an equal opportunity employer. - We celebrate diversity and are committed to creating an inclusive environment for all employees. Where we are - About Vetcor - Established in 1997, Vetcor is a community-driven veterinary services company supporting more than 900 practices across the United States and Canada. - What makes Vetcor special is our people-first approach. - Our practices are empowered to stay true to their unique culture and the communities they serve, while benefiting from the strength, resources, and collaboration of a larger network.