ADA Leave Administration Specialist - REMOTE

Due to our success and increased business opportunities, we are looking for a Leave Administration Specialist who specializes in ADA to provide excellent customer service to employees with regards to all aspects of absence management.This position is a subject matter expert regarding all types of employee leaves of absence, including Short Term Disability, FMLA, Long Term Disability, Unpaid leaves, etc.The ideal candidate will demonstrate a high level of professionalism;possess the ability to work well in a fast-paced environment and the flexibility to easily adapt to changing priorities.ESSENTIAL JOB DUTIES AND RESPONSIBILITIESProcess incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate serviceResponsible for utilizing the tools provided to maintain compliance with federal, state, local and union specific leave policiesCoach employees, managers and HR professionals on the appropriate web based processes, legal requirements and policy regarding leavesProvide employees / managers with information and assistance regarding potential leavesProduce and track all required documentationAssess, adjudicate, and track all FMLA claims, ADA claims and available timeCoordinate leaves with Short Term Disability Vendor and Workers'Compensation Claims Teams to properly administer concurrent leavesUpdate employee records in the HR / Payroll system as appropriateEscalate issues to the proper management resource as appropriateMaintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreementsProvide critical thinking regarding absence management processes. Identify trends and make recommendations for continuous process improvements to managementConsult with clients on best practices and policy reviewsSupport new client onboarding processAssist with client projects as neededEDUCATION, EXPERIENCE, AND SKILLS REQUIREDA Bachelor's Degree is highly desiredFour or more years of professional experience in absence management is preferred;Customer Service experience is preferredKnowledge of FMLA, State Leave regulations and requirements, paid and unpaid leave laws is requiredAdvanced knowledge of ADA and ADAAA process and compliance and ability to provide clients consultative support on the interactive process and accommodationAdvanced knowledge of Return to work processes and best practices including re-certification, intermittent leave and second opinionsHands on experience with HR / Payroll systems is desired, along with experience using email and Microsoft Office suiteMust have a strong disposition toward customer service and proven aptitude for computer-based leave transaction processingLegal right to work in the United States. Experience: 3 years required