Advanced Customer Support Technician - 2nd Shift

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EDUCATOIN REQUIREMENTS

Associate degree is required or equivalent relevant experience, plus a minimum of 3 years of relevant experience.

CLEARANCE REQUIREMENTS

Due to the nature of work performed within our facilities, U.S. citizenship is required.

Developing mission-critical systems that help keep people safe is what we do. At General Dynamics Mission Systems, you’ll be part of the team that helps heroes make a true impact. The work we do is important. The challenges we face are career-defining. The opportunity we can offer is one-of-a-kind. We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers’ missions in cyber, RF, undersea, interstellar and everything in between. With the ability to influence others while demonstrating superior communication and collaboration skills, the Advanced Customer Support Technician will screen, refer and diagnose internal inquiries and work requests as they relate to the maintenance of personal computers and related systems. You may prepare help desk incident reports and assist in hardware and software evaluation. You’ll also respond to and diagnose problems and answer queries regarding computer hardware, software, printers, network and telecommunications systems. These requests may be internal and external client-focused for company-hosted web-enabled solutions.  This is a 2nd Shift position.

What you’ll experience:

• Technologies that aren’t just top-notch, they’re often top-secret
• A team of bold thinkers committed to exploring what’s next
• Opportunities to gain new knowledge - as it’s discovered

What you bring to the table:

• Associate’s degree or equivalent experience plus a minimum of 3 years of relevant experience
• Ability to provide training and technical assistance to users
• Ability to handle unexpected demands and adapt to new situations

What sets you apart:

• Creative thinking with the ability to multi-task
• Commitment to ongoing professional development
• Team player who thrives in collaborative environments and revels in team success
• Identifies opportunities to apply AI for continuous improvement and innovation

General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Associate degree or equivalent experience plus 3+ years relevant experience; U.S. citizenship required; ability to provide training and technical assistance; handle unexpected demands.

Key Responsibilities

• screening inquiries
• diagnosing issues
• providing technical assistance

Job Details

• Category: Customer Service
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — United States
• Languages: English

About General Dynamics Mission Systems, Inc

A defense technology company engineering mission-critical systems and solutions. — Industry: Information Technology