AGV Technical Support Engineer (Mandarin and English Speaking)
Key Responsibilities
1. Project Deployment & Commissioning- Assist with on-site installation, configuration and testing of AGV/AMR systems under the guidance of experienced engineers.
- Support the configuration of navigation maps, charging stations and basic system interfaces.
- Assist with system integration tasks involving customer WMS, MES and ERP systems.
- Provide remote and on-site technical support to help diagnose hardware, software and network issues.
- Assist in analysing navigation errors, task scheduling issues and system alerts.
- Collaborate with senior engineers and R&D teams to document technical issues and support product improvements.
- Support the delivery of training sessions for customers and partners on system operation and basic maintenance.
- Assist in preparing and updating user manuals, troubleshooting guides and technical documentation.
- Assist in monitoring robot fleet performance, including system uptime, battery status and alert frequency.
- Support senior engineers in analysing operational data and identifying opportunities for improvement.
- Work closely with regional service teams and global R&D to address customer needs.
- Collect and organise customer feedback for internal review and continuous improvement.
- Assist in coordinating with logistics teams and local service partners as required.
- Willingness to travel approximately 50–60% of the time to support project deployments, commissioning and on-site customer activities.
- Bachelor's degree in Robotics, Mechatronics, Electrical Engineering, Computer Science, Automation or a related field.
- Basic understanding of robotics, automation or logistics systems. Relevant academic projects or internship experience would be an advantage.
- Strong communication skills, willingness to learn and the ability to work effectively in a team environment.
- Fluent in both English and Mandarin, written and spoken.
- Familiarity with navigation systems, sensors or basic networking concepts.
- A valid UK driving licence.
About Hikrobot
Hikrobot is a global leader in machine vision and autonomous mobile robot (AMR) solutions, committed to enabling intelligent automation across manufacturing, logistics, and intralogistics industries worldwide. As a core subsidiary of Hikvision, Hikrobot leverages strong R&D capabilities, large-scale engineering experience, and a global service network to deliver reliable, high-performance industrial automation solutions.
Bachelor's degree in robotics, mechatronics, electrical engineering, computer science, automation or related field; basic understanding of robotics/automation; fluent English and Mandarin; willingness to travel 50-60%; valid UK driving licence preferred.
Key Responsibilities
- deploying AGV systems
- providing technical support
- training customers
Skills & Tools
WMS, MES, ERP
Job Details
- Category: Engineering
- Seniority: Entry Level
- Commitment: Full Time, Contract
- Workplace: Remote — United Kingdom
- Languages: English, Chinese
About Hikrobot
A global leader in machine vision and autonomous mobile robot solutions for industrial automation. — Industry: Information Technology