Aligned Account Specialist

Job Title: Aligned Account Specialist Position Overview: We are seeking a highly motivated and dedicated Aligned Account Specialist to manage and nurture relationships with our elite accounts, ensuring the seamless delivery of residential flooring solutions. This position requires a dynamic individual who excels in managing high-demand, high-maintenance accounts including truckloads and LTL shipments. As a key player in our Customer Care Team, responsibilities include overseeing accounts from order entry to delivery while cultivating lasting partnerships and driving exceptional customer satisfaction. Key Responsibilities: - Cultivate Strategic Relationships: Build and maintain professional relationships with key contacts in a specified geography ensuring long-term business success. - Collaborate Across Teams: Partner with departments including inventory management, manufacturing, distribution, sales and internal groups to make informed decisions that benefit both the customer and Shaw. - Deliver Exceptional Service: Exhibit a proactive service mindset by going above and beyond customer expectations and addressing their needs in a timely and efficient manner. - Customer Engagement: Actively listen to customer needs and translate them into actionable solutions. Fostering trust and satisfaction between the customer, the Aligned Account Specialist, and Shaw. - Team Collaboration and Support: Work closely with team members to maintain consistency in service delivery during both short-term and long-term absence. Provide backup