AMI Systems Specialist

Job Title: AMI Systems Specialist Location: Chapel Hill, NC (Remote) Employment Type: Contract About the Opportunity: ZipStaff is hiring a senior AMI Systems Specialist to take a lead technical role in application support for Advanced Metering Infrastructure (AMI) systems at a major energy utility, including the Meter Data Management System (MDMS) and Head End System (HES). This is a 100% remote, 12-month contract starting November 30, 2026, and includes on-call support on a rotating basis. It suits a hands-on production support lead with a prevent-and-predict mindset. What You'll Do: - Own day-to-day operation of the MDMS and the applications integrated with it, including rotating on-call support. - Analyze MDMS issues, trace data flows and perform log analysis to resolve production problems quickly. - Build automation for alerts and monitoring, and identify the tools and reports the AMI Run team needs to monitor and troubleshoot production. - Lead incident triage, remediation and root cause analysis, and recommend preventive actions, including HPI. - Work production issues in an agile framework with quick turnaround, owning resolution and collaborating with vendors and ecosystem partners. - Partner with key vendors and business partners on release notes, scheduled upgrades and enhancements, and contribute to production release planning. - Trend process data to develop insights, and drive continuous improvement and holistic monitoring processes. - Provide status updates and report critical issues, and engage vendors and sponsors in weekly status meetings. - Work independently while guiding other employees and contractors. Required Qualifications: - 8+ years of IT experience, with a lead technical role in production application support. - Hands-on experience supporting AMI systems such as MDMS and HES. - Solid experience in IT architecture, infrastructure and cloud development, software architecture design, business analysis and DevOps. - Proven skills in incident triage, log analysis, data-flow tracing and root cause analysis. - Experience building automation for alerting and monitoring. - Strong project management, product management and communication skills. - Availability for rotating on-call support. Preferred Qualifications: - Experience in the utility or energy sector. - Experience working with AMI vendors on releases, upgrades and enhancements. - Background in IT process improvement and Human Performance Improvement (HPI) practices. - Experience mentoring or upskilling technical teams. Benefits: - Health Insurance. - Dental Insurance. - Vision Insurance. - 401(k) + 401(k) matching. - Paid time off. - Referral Program. About ZipStaff: ZipStaff connects skilled technology professionals with leading organizations across the United States, matching top talent with impactful contract and full-time opportunities. To apply, submit your resume through this posting. Qualified candidates will be contacted by a ZipStaff recruiter.