ANALYST - CUSTOMER SERVICE

Responsibilities:

▪Manage both outbound and inbound calls, emails or inquiries of clients, vendors and partners of the assigned Line of Business. ▪Build sustainable relationship of trust through open and interactive communications ▪Determine Eligibility of client information to requirements. ▪Provides accurate, valid and complete information by using the right methods and tools. ▪Meet KPIs standard of the assigned Line of Business ▪Handle complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions. ▪Follow communication procedure, guidelines and policies

▪Take extra mile to engage the customers

▪Document, maintain and improves quality results and educating the customers and create awareness. ▪Perform other duties which may be required by management from time to time.

Skills and Qualifications:

▪At least a high school graduate: Minimum of 1-2 years of call center experience ▪If finished at least two years of college: Must have at least 6 months to1 year of work experience preferably in BPO or call center environment. ▪For college graduates: fresh graduates even without work experience is acceptable.

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