Answering Service Operator

Job Description:

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
• Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
• Perform lead intakes, gather information, and document details with precision
• Schedule appointments and transfer calls to the appropriate contacts as needed
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication
• Navigate multiple systems and maintain thorough call documentation
• Provide outstanding customer service by demonstrating empathy and patience
• Provide live chat, SMS, and email support
• Support other accounts for overflow as needed

Requirements:

• Strong verbal and written communication skills
• Ability to multi-task and remain focused in a fast-paced environment
• Excellent listening skills and a keen attention to detail
• Empathetic and compassionate approach to customer interactions
• Intermediate to advanced computer skills
• Ability to maintain positivity and patience under pressure

Benefits:

• Weekly direct deposit
• Weekly performance bonuses
• Health/Dental/Vision Coverage (FT)
• PTO (Start earning on day one)
• Employee Assistance Program
• Free Training & Development Courses
• Childcare Reimbursement
• Gym Membership Reimbursement
• Career stability and advancement opportunities
• Industry-leading training
• Career growth opportunities