Application Support Analyst

Application Support Analyst Job ID: 2618439 Location: Washington, DC, United States Date Posted: Oct 26, 2026 Category: Information Technology Subcategory: Knowl/Collab Engr Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance Required: Public Trust Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: Remote Benefits: Click here Share:

Job Description

Description SAIC is looking for an Application Support Analyst what will assist in the day-to-day administration, maintenance, and support of the organization's enterprise collaboration platforms. This role is ideal for a motivated individual looking to grow their skills in multitude of IT applications directly related to the operational success of the program. The successful candidate will also possess strong customer service skills, ensuring end users receive prompt, professional, and effective support. Key Responsibilities: - Assist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environments - Create and manage SharePoint sites, libraries, lists, and permissions - Troubleshoot and resolve Windows and OneDrive Issues - Investigate and correct permission misconfigurations at the site, library, folder, and file level - Provide excellent customer service when working with end users to identify and resolve access-related and general SharePoint issues in a timely and professional manner - Ability to learn and utilize legacy applications including Document Management (DM) - Serve as a friendly and knowledgeable point of contact for support requests, ensuring a positive experience for all users - Assist with user account management, access control, and security group assignments - Help monitor system performance, storage, and usage reports - Create and maintain basic documentation, guides, and training materials for end users - Collaborate with IT team members on Microsoft 365 integrations (Teams