Application Support Engineer

Application Support Demonstrates a extensive level of abilities with, and/or a proven record of success in the following areas: · Possessing experience in application support with industry knowledge of ITIL service management principles; · Using domain knowledge and relevant expertise to identify the area of fault (code, environment or configuration) and guide the appropriate team in constructing and implementing the fix; · Responsibility for delivering technically diagnosis and solution prescription within a specific technology expertise and assigned applications; · Demonstrating technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems; · Developing technical application support skill sets with detailed technical experience with industry standard platforms such as Google Application Suite, .NET/IIS, Azure Cloud, Microsoft SQL, Kubernetes, RPA and others; · Possessing technical capabilities, analytical skills and application knowledge; · Being able to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented; and, · Managing multiple conflicting deadlines and competing priorities. · Building and maintaining relationships within the team and throughout the firm. Demonstrates a extensive level of abilities with, and/or a proven record of success in the following softwares/programs: · Kubernetes experience or Azure Kubernetes Services is a MUST (CKA certification preferred) · Containerization (e.g. Docker) experience is a MUST · Microsoft Azure DevOps (CI/CD pipeline knowledge) is a MUST (AzDo certification preferred) · Microsoft Azure Cloud (PaaS), Azure Portal, App Services, Redis cache, App Insights, Blob Storage, Azure Portal experience, RabbitMQ; Work experience is a MUST · .NET framework code experience (operational understanding); Intermediate level · Microsoft SQL (write intermediate queries and understand complex joins); Intermediate level · Terraform or ARM templates; Nice to have · Experience creating Linux shell scripting or Powershell scripting; Experience with authoring new powershell scripts · Experience with kusto query language (KQL); · Splunk (write queries and understand the data returned); · Cyberark (manage servers via RDP session); and, · ITIL framework understanding (or comparable ITSM framework).