Application Support Specialist
Company Description
The Aquila Group, Inc. is a national consulting firm founded in 1996 that helps manufacturing organizations improve performance through IIoT, MES, and Lean manufacturing concepts. The company focuses on implementing true demand‑pull practices that align production with real customer demand. Aquila combines appropriate technology with disciplined management of people and processes to drive efficiency and clarity on the factory floor. Team members work closely with clients to optimize operations, streamline workflows, and enhance overall factory performance. Role Description The Application Support Specialist is a full-time, remote role based in Colorado. This role is responsible for providing day-to-day support for manufacturing-related applications, including diagnosing and resolving technical issues, answering user inquiries, and ensuring system stability. The specialist will monitor application performance, document incidents and resolutions, and escalate complex problems as needed. They will collaborate with consultants, developers, and client stakeholders to identify recurring issues, propose improvements, and assist with updates, configurations, and user training. The role involves maintaining clear communication with end users, following support procedures, and contributing to continuous improvement of support processes.
Qualifications
Candidates should possess strong Application Support skills, including experience supporting business or industrial software systems. Candidates should possess Technical Support and Troubleshooting skills to diagnose, investigate, and resolve user and system issues efficiently. Candidates should possess solid Analytical Skills to interpret logs, data, and error patterns and recommend effective solutions. Candidates should possess clear and professional Communication skills for interacting with users, documenting issues, and collaborating with internal teams. Understanding of manufacturing processes, MES or IIoT environments is beneficial. Experience with ticketing systems, incident management, and basic SQL or database querying is an advantage. Ability to work remotely or travel, including internationally. Ability to manage multiple priorities, and maintain attention to detail. Associate or bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience.