Associate Customer Implementation Manager – Cloud Software & AI Solutions Implementation at brighthush

About brighthush

brighthush is a forward‑thinking insurance technology pioneer that empowers agencies and brokers with cutting‑edge cloud software and AI‑driven solutions. Our mission is to simplify complex insurance processes, elevate customer experiences, and unlock new growth opportunities for our partners. With a global footprint and a culture rooted in innovation, collaboration, and continuous learning, brighthush is the place where technology meets real‑world impact.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic team that thrives on solving challenging problems and delivering tangible value to clients worldwide. We champion a flexible, remote‑first work environment that supports work‑life balance while fostering a sense of community. As a rapidly expanding organization, we offer clear career pathways, mentorship programs, and access to industry‑leading training resources.

Role Overview

The Associate Customer Implementation Manager will play a pivotal role in ensuring the seamless deployment of brighthush’s cloud‑based insurance solutions. You will collaborate closely with clients, internal stakeholders, and cross‑functional teams to translate business requirements into technical configurations, deliver workshops, and drive adoption. This entry‑level position is ideal for recent graduates or professionals with up to one year of experience who are passionate about client service, project management, and technology implementation.

Key Responsibilities

• Implementation & Configuration: Lead the end‑to‑end implementation of brighthush software for new clients, including system configuration, data migration, and integration with third‑party platforms.
• Client Workshops & Training: Design and facilitate engaging workshops that educate clients on product features, best practices, and workflow optimization.
• Project Management: Develop project plans, timelines, and status reports; coordinate tasks across functional teams to ensure on‑time delivery.
• Stakeholder Communication: Serve as the primary point of contact for clients during the implementation phase, managing expectations and addressing any concerns promptly.
• Quality Assurance: Conduct thorough testing of configured solutions, validate data integrity, and ensure compliance with industry standards.
• Continuous Improvement: Gather feedback from clients and internal teams to refine implementation processes and contribute to product roadmap discussions.

Essential Qualifications

• Up to 1 year of relevant experience in client service, project management, or technology implementation.
• Strong understanding of cloud software environments and basic knowledge of the insurance industry.
• Excellent communication skills in English, both written and verbal.
• Proficiency with business software tools (e.g., Microsoft Office Suite, project management platforms).
• Detail‑oriented mindset with a commitment to delivering high‑quality results.
• Ability to work collaboratively in a remote, cross‑functional team setting.

Preferred Qualifications

• Experience with SaaS implementation or configuration in a B2B context.
• Familiarity with insurance processes, such as underwriting, policy administration, or claims management.
• Knowledge of data migration tools and integration techniques (e.g., APIs, ETL).
• Project management certification (PMP, PRINCE2, or equivalent) or coursework.
• Previous exposure to AI or machine‑learning concepts within the insurance domain.

Core Skills & Competencies

• Client‑Centric Mindset: Passion for understanding client needs and delivering solutions that exceed expectations.
• Analytical Thinking: Ability to dissect complex business requirements and translate them into actionable technical plans.
• Adaptability: Comfortable navigating ambiguous situations and adjusting priorities in a fast‑paced environment.
• Collaboration: Proven track record of working effectively with cross‑functional teams, including engineering, sales, and support.
• Time Management: Skilled at juggling multiple projects simultaneously while meeting deadlines.
• Problem‑Solving: Creative approach to troubleshooting and resolving implementation challenges.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As an Associate Customer Implementation Manager, you will:

• Progress to a Senior Implementation Manager role within 2–3 years, taking on larger, more complex client engagements.
• Earn certifications in project management, cloud technologies, or insurance domain expertise through our internal learning portal.
• Participate in cross‑departmental initiatives, gaining exposure to product development, sales strategy, and customer success.
• Attend industry conferences, webinars, and workshops to stay ahead of emerging trends in insurance tech.
• Receive mentorship from seasoned leaders who provide guidance on career development and skill enhancement.

Work Environment & Culture

brighthush champions a culture of transparency, innovation, and inclusivity. Our remote‑first model means you can work from anywhere in the United Kingdom while staying connected through:

• Weekly virtual stand‑ups and bi‑weekly all‑hands meetings.
• Dedicated Slack channels for project collaboration and social interaction.
• Quarterly virtual team‑building events and annual in‑person retreats.
• Access to a digital wellness program, including mindfulness sessions and ergonomic consultations.

Compensation, Perks & Benefits

While specific salary figures are tailored to experience and market conditions, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for entry‑level implementation roles.
• Performance‑based bonuses tied to project success and client satisfaction metrics.
• Generous paid time off, including vacation, sick leave, and personal days.
• Health and wellness benefits: comprehensive medical, dental, and vision coverage.
• Flexible work hours and a fully remote work setup.
• Professional development stipend for courses, certifications, and conferences.
• Employee stock‑option program to share in brighthush’s growth.

How to Apply

If you’re ready to launch a career where technology meets real‑world impact, we’d love to hear from you. Submit your application through our career portal and join a team that values innovation, collaboration, and continuous learning.

Apply now and become part of brighthush’s mission to transform the insurance industry with cloud and AI solutions.