Associate Customer Success Specialist – Service & Client Adoption – Remote, Travel‑Ready – Empowering Dealerships with Cloud‑Based Automotive Solutions at brighthush

About brighthush

brighthush is a trailblazer in the automotive technology arena, delivering cloud‑based, SaaS solutions that redefine how dealerships, OEMs, and service partners manage every phase of the vehicle lifecycle. From acquisition and financing to repair and maintenance, our platform unifies data, automates workflows, and creates seamless, customer‑centric journeys. As a rapidly expanding partner in the automotive ecosystem, brighthush is committed to continuous innovation, inclusive growth, and the relentless pursuit of excellence.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking team that values curiosity, ownership, and open collaboration. We celebrate diverse perspectives, encourage continuous learning, and reward high performance with competitive compensation, comprehensive benefits, and a culture that supports work‑life balance. Whether you’re a seasoned professional or just starting your career, brighthush offers a platform for growth, mentorship, and the chance to make a tangible impact on the automotive industry.

Position Overview

The Associate Customer Success Specialist – Service & Client Adoption is a pivotal role that bridges the gap between our cutting‑edge technology and the dealerships that rely on it. Based remotely, you will partner closely with Customer Success Managers (CSMs) and senior specialists to ensure clients adopt and master our solutions, achieve utilization benchmarks, and realize measurable business outcomes. Your work will directly influence customer satisfaction, retention, and the overall success of brighthush’s platform.

What You’ll Do

As an Associate Customer Success Specialist, you will be the first line of support and guidance for our dealership partners. Your responsibilities will span onboarding, training, coaching, and continuous improvement, ensuring that every client can unlock the full value of our platform.

Client Onboarding & Adoption

• Deliver foundational product walkthroughs, basic workflow guidance, and training sessions (virtual and onsite) to new and existing dealership partners.
• Collaborate with Implementation teams to align onboarding schedules with client milestones.
• Customize onboarding plans based on dealership size, industry segment, and specific business goals.

Utilization & Best‑Practice Coaching

• Guide customers through established utilization benchmarks, sharing best‑practice insights and helping them integrate standard features into daily operations.
• Track adoption metrics and surface opportunities for deeper engagement.
• Provide actionable recommendations that drive efficiency and revenue growth.

Training & Knowledge Transfer

• Assist in the creation and delivery of scaled webinars, reference materials, and on‑site training sessions to upskill end users.
• Maintain an up‑to‑date knowledge base of training assets, FAQs, and troubleshooting guides.
• Collaborate with Product and Support teams to capture new feature releases and incorporate them into training curricula.

Documentation & Reporting

• Accurately record all client interactions, action items, and outcomes in internal systems.
• Prepare basic reports and status updates for internal stakeholders and clients.
• Maintain a clean, organized record of training attendance, feedback, and follow‑up actions.

Issue Identification & Escalation

• Identify routine blockers, document root causes, and promptly elevate issues to the appropriate level (CSS, Sr CSS, or Customer Care) following escalation guidelines.
• Track issue resolution timelines and ensure timely communication with clients.
• Collaborate with technical teams to provide context and expedite fixes.

Continuous Learning & Value Conversation Support

• Maintain a personal development plan to deepen knowledge of brighthush products, dealership workflows, and industry trends.
• Reinforce how standard features and workflows help clients achieve their business goals during value‑add conversations.
• Participate in regular knowledge sharing sessions with peers and senior specialists.

Cross‑Functional Collaboration

• Coordinate with internal teams (Implementation, Product, Support) to schedule sessions, gather resources, and ensure a seamless client experience.
• Act as a liaison between clients and product teams, providing feedback on feature requests and usability improvements.
• Participate in cross‑departmental projects that enhance the overall customer journey.

Adherence to brighthush Values

• Embodies our core principles—Stay Curious, Own It, Be Open, Create Possibilities—in every interaction.
• Promotes a culture of continuous improvement and customer‑centric thinking.

Travel & Remote Work

• Operate effectively in a remote environment while traveling up to 25% to dealership locations near major airports.
• Maintain a flexible schedule that accommodates client time zones and on‑site commitments.

Essential Qualifications

• Strong written and verbal communication skills with the ability to explain complex concepts in simple terms.
• High sense of urgency and the ability to de‑escalate routine issues using empathy and problem‑solving skills.
• Demonstrated customer‑service orientation and a passion for helping clients succeed.
• Effective time‑management, prioritization, and consistent on‑time delivery of assignments.
• Attention to detail in documentation and reporting.
• Familiarity with dealership operations or business process environments.
• Associate’s degree or equivalent experience in a related field.
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Outlook) for communication, reporting, and analysis.
• Ability to work independently with guidance from senior team members and collaborate within a team.
• Comfortable operating in a remote and travel‑ready role; ability to travel up to 25% to dealership locations.

Preferred Qualifications

• 1–2 years of professional experience in customer success, support, training, or client‑facing roles.
• Experience with automotive workflows or dealership operations, including accounting processes.
• Familiarity with brighthush’s solutions, implementation, and service models.
• Experience delivering or supporting end‑user training (virtual or onsite).
• Bachelor’s degree (BA/BS) in a related discipline.
• Exposure to Salesforce or other customer documentation tools.

Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for client challenges and a proactive approach to solutions.
• Technical Aptitude: Quick learner who can grasp new software features and translate them into actionable guidance.
• Communication: Clear, concise, and engaging communication across multiple channels (email, chat, video).
• Problem‑Solving: Analytical thinking to diagnose issues, propose fixes, and follow up on outcomes.
• Organizational Skills: Ability to manage multiple client engagements, deadlines, and documentation simultaneously.
• Adaptability: Comfortable with evolving processes, new tools, and changing client needs.
• Collaboration: Team player who thrives in cross‑functional environments.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. Starting as an Associate Customer Success Specialist, you’ll gain exposure to:

• Advanced product training and certification programs.
• Mentorship from senior Customer Success Managers and industry experts.
• Opportunities to lead larger client engagements, webinars, and training initiatives.
• Potential transition into senior specialist roles, Customer Success Manager, or Product Implementation.
• Cross‑departmental projects that broaden your skill set and industry knowledge.

We also support continuous learning through tuition reimbursement, access to industry conferences, and a robust internal knowledge base.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and high‑energy environment where every voice matters. Key cultural pillars include:

• Stay Curious: Encourage exploration, experimentation, and learning.
• Own It: Take responsibility for outcomes and drive results.
• Be Open: Share ideas freely and listen actively.
• Create Possibilities: Innovate solutions that transform the automotive industry.

Our remote‑first approach offers flexibility, while regular virtual team gatherings and occasional in‑person retreats keep us connected. We celebrate diversity, promote work‑life balance, and provide a supportive environment for professional growth.

Compensation & Benefits

Competitive base salary range: $60,000 – $68,000 annually, with potential for performance bonuses and incentive plans. In addition to a comprehensive benefits package—including medical, dental, and vision coverage—you’ll enjoy:

• Paid Time Off (PTO) and holiday schedule.
• 401(k) plan with company matching.
• Tuition reimbursement for approved courses and certifications.
• Employee wellness programs and resources.
• Inclusive and diverse workplace initiatives.
• Opportunity to travel to dealership locations and industry events.

Physical & Travel Requirements

While the role is primarily remote, you will need to travel up to 25% of the time to dealership locations near major airports. Physical demands include:

• Operating computer hardware and office equipment continuously.
• Frequent repetitive motion and occasional lifting of up to 15 lbs.
• Standing, walking, and adjusting posture as needed.
• Occasional exposure to outdoor weather conditions and confined spaces.
• Safe vehicle operation and navigation of transportation hubs.

How to Apply

If you’re ready to join a dynamic, customer‑focused team that values innovation and growth, we encourage you to apply today. Bring your passion for technology, your commitment to client success, and your desire to shape the future of automotive solutions at brighthush.

To submit your application, please click the link below or visit our careers page. We look forward to exploring how you can contribute to our mission of delivering exceptional value to dealerships worldwide.