Associate (Regional) Manager, Field Service (Great Lakes)
Regional Manager, Field Service
As a Regional Manager, you will lead a team of Field Service Technicians responsible for supporting and maintaining our Neptune, Dockers, and SCOPIS technologies. You’ll focus on maximizing equipment uptime, developing your team, and delivering a seamless, high-quality experience for our customers.
You’ll partner closely with Sales, ProCare, and service partners while using data and operational insights to improve performance and support a growing business.
What You Will Do:
- Lead and develop a regional team of Field Service Technicians, with a strong focus on coaching, performance, and professional growth
- Manage key service and performance metrics across the internal team and authorized service providers
- Use data and analytics to identify trends, drive business insights, and support informed decision-making
- Continuously evaluate and improve processes to increase efficiency and simplify the customer and employee experience
- Partner cross-functionally with Sales, ProCare, and other stakeholders to ensure a seamless customer experience
- Support vendor and authorized service provider relationships across the region
- Balance strategic and operational priorities, with approximately 80% of time focused on office-based work and projects and 15–20% supporting field activities
Location: Candidates must be located in Michigan, the Chicagoland area, Indiana, or Ohio.
What You Need
Required:
- Bachelor’s degree
- 6+ years of relevant professional experience
- Experience working with SAP, Salesforce, ServiceMax, or comparable ERP, CRM, or field service management systems
- Experience using data, metrics, and reporting to evaluate performance and support business decisions
- Strong communication and cross-functional partnership skills
Preferred:
- 2+ years of people leadership experience
- Vendor or third-party service provider management experience
Posted Date: 10/16/2026 This role will be posted for a minimum of 3 days.
United States of America Pay Ranges:
- USN: $89,300 - $148,800 USD Annual
- US5: $93,800 - $156,200 USD Annual
- US10: $98,200 - $163,700 USD Annual
- US15: $102,700 - $171,100 USD Annual
- US20: $107,200 - $178,600 USD Annual
- US30: $116,100 - $193,400 USD Annual
Bachelor's degree; 6+ years relevant professional experience; experience with SAP, Salesforce, ServiceMax or comparable ERP/CRM/field service management systems; data-driven decision-making; strong communication; 2+ years people leadership preferred.
Key Responsibilities
- leading field service team
- managing performance metrics
- improving processes
Skills & Tools
SAP, Salesforce, ServiceMax
Job Details
- Category: Project and Program Management
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Michigan or Oregon or Illinois or Indiana or Ohio
- Salary: USD 89,300 – 193,400 / year
- Languages: English
Benefits
- Generous paid time off
- Retirement plan
About Stryker
A medical technology company offering innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine. — Industry: Manufacturing