Associate Vice President - Strategic Accounts & Client Success - Remote
For our client, we are seeking a Associate Vice President - Strategic Accounts & Client Success - Remote to join the team of a leader in the Healthcare space. This role will lead enterprise client relationships across healthcare accounts, ensuring strategic alignment and strong execution against long-term business objectives. The ideal candidate will oversee a multidisciplinary client success organization, partner closely with client leadership and internal operations, and help shape high-impact infusion service solutions. Success in this position will require deep expertise in infusion operations, a strong command of clinical and financial drivers, and the ability to guide complex implementations while removing obstacles for clients. Location: Remote Compensation: $144,200 – $240,400 annually
Responsibilities
Oversee a portfolio of enterprise-level health system accounts, ensuring alignment with clients' long-term strategic goals. Direct and mentor a multi-disciplinary client success team to exceed client expectations. Act as the primary liaison between client leadership and internal operations to drive successful business outcomes. Consult with clients to design and optimize ambulatory infusion programs, identifying operational bottlenecks. Provide specialized knowledge in home infusion therapy and related operational areas. Guide project delivery and implementation, ensuring timely achievement of objectives. Proactively troubleshoot challenges and align client business goals with operational realities.
Qualifications
High School Diploma or GED required; Master's degree in Business Administration, Healthcare Administration, Pharmacy, or related field preferred. 10+ years of progressive healthcare experience, particularly in ambulatory infusion, home infusion, specialty pharmacy, or health system infusion services. 5+ years of leadership experience managing teams and strategic initiatives. Demonstrated expertise in ambulatory and/or home infusion operations, including program development and optimization. Strong understanding of clinical, operational, and financial drivers of infusion services.
Benefits
Comprehensive health-related benefits including medical, vision, and dental coverage. 401(k) plan with company contributions. Company-paid life insurance and tuition reimbursement. Minimum of 18 days of paid time off per year, plus paid holidays. Access to well-being and behavioral health programs. Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.