Bilingual Call Center Representative

Providing exceptional customer service remotely, the full-time Bilingual Call Center Representative - Hospital Billing will address inquiries, resolve issues, and ensure a positive customer experience while managing communications through various channels such as phone, email, and chat.

Key Responsibilities

Responds to customer inquiries, delivering accurate and timely information across multiple communication channels Clarifies and resolves customer issues by identifying needs, determining root causes, and implementing effective solutions Documents all interactions in the CRM system and adheres to quality standards and key performance indicators (KPIs)

Required Qualifications

H.S. Diploma or GED required; Associate Degree or some college coursework in a related field preferred 1-2 years of customer service experience required, preferably in a call center or help desk environment 1 year of experience in a hospital or physical business office preferred Bilingual in English and Spanish Knowledge of medical revenue cycle processes and insurance collection follow-up preferred Experience: 1 year required