Bilingual Care Scheduling Coordinator

Become a Hero and join us on our mission to help underserved kids!

• Generous pay
• PTO and paid holidays
• Career growth within your practice and the region
• Medical, dental, vision insurance, 401K & more

Position Overview

We are currently seeking a Bilingual Care Scheduling Coordinator to convert calls of non-English speaking patients to appointments through a high-quality and compassionate educational experience in support of our patients’ overall health.

This is a remote position.

Pay range: $18.50/hr

Job Responsibilities

• Schedule appointments requested and agreed to by the patient or responsible party
• Translate conversation and documents in English from a foreign language
• Answer all inbound calls and complete required outbound phone calls, emails, or chats in an attentive and professional manner
• Answering patient inquiries, translate patient/company needs, and solve patient issues
• Resolve customer support problems
• Take ownership over call quality, utilizing reference materials and tools, scripting, etc. to ensure positive outcomes

Job Qualifications

• At least one year of customer service or call center experience
• Bilingual in Spanish
• Adequate typing skills (30+ wpm)
• Demonstrated experience with Windows
• Ability to work a flexible schedule

In addition to the job description, you will be asked to perform other duties that support the business and our mission.

Position Type

Full-time

Pay Range

Location(s)

Remote, CO, USA

1+ year customer service or call center experience; bilingual Spanish; typing 30+ wpm; Windows experience; flexible schedule.

Key Responsibilities

• scheduling appointments
• translating conversations
• answering calls

Skills & Tools

Windows

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Colorado, United States
• Salary: USD 38,480 – 38,480 / year
• Languages: English, Spanish

Benefits

• Generous paid time off
• Retirement plan

About Hero Practice Services

A healthcare organization helping underserved kids through compassionate care and support. — Industry: Healthcare