Bilingual Customer Care Representative – Remote, 1st Shift – Dental & Vision Benefits Specialist (Spanish‑Fluent)

About brighthush

brighthush is a leading provider of innovative dental and vision benefit solutions for specialty payers, government agencies, and large employers across the United States. Leveraging cutting‑edge technology and a customer‑centric approach, we empower our partners to deliver seamless, efficient, and compliant benefit experiences to millions of members. Our mission is simple: to illuminate the path to healthier smiles and clearer vision for everyone we serve.

At brighthush, we believe that great work starts with a great culture. Our team is built on collaboration, continuous learning, and a shared commitment to excellence. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment where your ideas are heard, your growth is nurtured, and your impact is felt across the entire organization.

Why Join brighthush?

• Remote Flexibility: Work from anywhere in the United States with a fully remote setup.
• Career Growth: Fast‑track your career with paid training, mentorship, and clear advancement pathways.
• Competitive Compensation: Earn a base salary that reflects your experience, plus performance bonuses and a $2.00/hour differential on Mondays and Tuesdays.
• Comprehensive Benefits: Health, dental, vision, 401(k) with company match, paid time off, and more.
• Inclusive Culture: We celebrate diversity and are proud to be an Equal Opportunity Employer.
• Impactful Work: Help members access the care they need while supporting providers and partners across the healthcare ecosystem.

Key Responsibilities

As a Bilingual Customer Care Representative, you will be the frontline advocate for our members, providers, and internal teams. Your role will involve:

• Answering inbound calls from dental and vision members in both English and Spanish, providing accurate information on eligibility, benefits, authorizations, and claims.
• Assisting members in locating in‑network providers, scheduling appointments, and resolving billing or coverage questions.
• Utilizing claim adjustment and resubmission knowledge to resolve provider requests efficiently.
• Collaborating with Provider Relations to flag high‑level claim issues, reimbursement schedule discrepancies, and credentialing status updates.
• Supporting enrollment activities, including assigning primary care providers and updating third‑party insurance details.
• Acting as a liaison between brighthush and client Member Services teams to resolve eligibility, appeals, and grievance issues.
• Educating members on the benefits of using our provider web portal and encouraging self‑service adoption.
• Ensuring all calls are answered within company and client guidelines, and documenting interactions accurately in our internal systems.
• Applying effective communication techniques to diffuse tense situations and ensure members feel heard, valued, and supported.
• Escalating complex issues to the appropriate leadership team members in a timely manner.
• Providing feedback on system enhancements and process improvements to management.
• Keeping the Provider Relations team updated on manual discrepancies, location changes, and other provider‑related issues.
• Participating in departmental projects and continuous improvement initiatives as needed.

Training & Work Schedule

All new hires undergo a comprehensive 90‑day training program, scheduled from 8:00 am – 4:30 pm CST, Monday through Friday. After training, the standard work schedule is 8:30 am – 5:00 pm CST, Monday through Friday. Hours of operation for the business are 6:00 am – 10:00 pm CST, so shift flexibility may be required based on business needs. During the Annual Medicare Open Enrollment period (October 1 – March 31), occasional evenings, weekends, and holidays may be requested.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of customer service experience in healthcare, call center, banking, or retail environments.
• Fluency in Spanish (both written and spoken) and proficiency in English.
• Basic proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong listening, communication, and empathy skills.
• Excellent data entry and typing abilities.
• Ability to multitask, navigate multiple systems, and maintain high attention to detail.
• Critical thinking skills to analyze and resolve customer inquiries quickly.
• Willingness to work occasional overtime as needed.

Preferred Qualifications

• Experience in the dental, vision, or medical insurance industry.
• Previous virtual work experience in a remote call center setting.
• Knowledge of dental, vision, and/or medical insurance terminology.
• Prior call center experience with a focus on member service.

Skills & Competencies

• Customer‑centric mindset with a passion for problem solving.
• Strong interpersonal skills and the ability to build rapport quickly.
• Adaptability to changing processes and technology.
• Time‑management skills to meet daily call volume and quality metrics.
• Team player who collaborates across departments to achieve shared goals.
• Proactive approach to identifying improvement opportunities.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Bilingual Customer Care Representative, you will have access to:

• Paid, role‑specific training modules covering dental and vision benefits, claim processes, and system navigation.
• Mentorship programs pairing you with experienced team members.
• Cross‑functional projects that expose you to different areas of the organization.
• Clear promotion tracks to senior support roles, team lead positions, or specialized benefit analyst roles.
• Annual learning stipend for courses, certifications, or conferences related to healthcare, customer service, or technology.

Work Environment & Culture

Our remote workforce thrives on collaboration, transparency, and mutual respect. We use a suite of digital collaboration tools—video conferencing, instant messaging, and project management platforms—to keep our teams connected. Regular virtual town halls, team‑building activities, and wellness initiatives ensure that every employee feels valued and engaged.

Compensation & Benefits

While the exact salary range will be discussed during the interview process, you can expect a competitive base pay that reflects your experience and skill set. In addition to base salary, we offer:

• Performance‑based bonuses tied to individual and team metrics.
• 401(k) plan with company match.
• Health, dental, and vision insurance options.
• Paid time off (vacation, sick leave, holidays).
• Flexible work hours and remote work setup.
• Employee assistance program and mental health resources.
• Professional development budget and tuition reimbursement for relevant courses.

How to Apply

If you’re ready to bring your bilingual customer service expertise to a dynamic, growth‑oriented organization, we’d love to hear from you. Click the link below to submit your application and join the brighthush team.

Apply to Join brighthush Today

Conclusion

At brighthush, you’ll play a pivotal role in ensuring that members receive the care and support they deserve. Your bilingual skills will bridge gaps, your problem‑solving mindset will resolve complex issues, and your dedication will help us continue to shine in the dental and vision benefits space. If you’re passionate about customer service, eager to grow, and ready to make a real difference—apply now and become part of a team that truly cares.