Bilingual Customer Service Representative – English & Spanish – Insurance Claims & Policy Support – Full‑Time – brighthush

About brighthush

At brighthush, we’re more than an insurance agency – we’re a community of passionate professionals dedicated to protecting what matters most to our clients. Nestled in the heart of the Orlando region, brighthush has grown from a local family‑owned business into a leading provider of comprehensive insurance solutions. Our mission is simple: deliver friendly, reliable service while empowering people to safeguard their homes, vehicles, and futures.

We pride ourselves on a culture that values teamwork, continuous learning, and personal growth. Every employee is encouraged to bring their authentic self to work, to ask questions, and to innovate. Whether you’re a seasoned insurance veteran or just starting your career, brighthush offers the support, training, and opportunities you need to thrive.

Position Overview

We’re looking for a motivated, dependable Bilingual Customer Service Representative (English & Spanish) to join our dynamic team. In this role, you’ll be the first point of contact for our clients, helping them navigate policy questions, process changes, and resolve billing inquiries. You’ll work closely with our sales and claims teams to ensure a seamless customer experience from start to finish.

Ideal candidates are people‑first, thrive in fast‑paced environments, and communicate clearly in both English and Spanish. If you enjoy helping others, love problem‑solving, and are ready to grow your career in the insurance industry, we want to hear from you.

Key Responsibilities

• Deliver outstanding customer service to new and existing clients via phone, email, and chat.
• Answer inbound calls, address policy questions, and provide accurate information on coverage, claims, and billing.
• Process policy changes such as adding or removing vehicles, drivers, or coverage options.
• Assist clients with billing questions, payment processing, and payment plan setup.
• Follow up with customers regarding policy updates, documentation, and claim status.
• Maintain accurate, up‑to‑date customer records and notes in the CRM system.
• Support the sales team by conducting post‑sale follow‑ups and account servicing.
• Communicate professionally and clearly in both English and Spanish, ensuring all interactions meet brighthush’s high standards.
• Collaborate with cross‑functional teams to resolve complex customer issues and improve processes.
• Adhere to all regulatory, compliance, and company policies related to customer service and data privacy.

Essential Qualifications

• Bilingual proficiency in English and Spanish (both written and spoken).
• Minimum of 1 year of customer service experience.
• Strong communication and problem‑solving skills.
• Comfortable using computers, CRM software, and office productivity tools.
• Detail‑oriented, organized, and able to manage multiple tasks simultaneously.
• Positive attitude, team‑focused mindset, and willingness to learn.
• High school diploma or equivalent (preferred).

Preferred Qualifications

• Insurance industry experience (policy, claims, or underwriting).
• Florida 4‑40 or 2‑20 insurance license (preferred).
• Experience with insurance software platforms (e.g., AgencyDesk, Salesforce).
• Prior experience in a fast‑paced, high‑volume call center environment.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping clients and a genuine desire to solve their problems.
• Communication: Clear, concise, and professional communication in both languages.
• Technical Proficiency: Ability to navigate multiple software applications and quickly learn new systems.
• Time Management: Efficiently prioritize tasks and meet deadlines in a dynamic environment.
• Adaptability: Comfortable with change and able to adjust to evolving processes and policies.
• Team Collaboration: Willingness to support colleagues and share knowledge.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Bilingual Customer Service Representative, you’ll have access to:

• Comprehensive onboarding and ongoing training programs covering insurance products, compliance, and customer service excellence.
• Mentorship from experienced agents and senior leaders.
• Opportunities to pursue insurance licensing (Florida 4‑40, 2‑20, or other state licenses) with paid study support.
• Clear career pathways to roles such as Claims Specialist, Underwriter Assistant, Sales Associate, or Team Lead.
• Regular performance reviews and goal‑setting sessions to help you advance.
• Access to industry conferences, webinars, and professional development courses.

Work Environment & Company Culture

Our office is a vibrant, collaborative space where creativity and teamwork thrive. We celebrate diversity, encourage open communication, and foster a supportive atmosphere where every voice matters. Employees enjoy:

• Flexible scheduling options to support work‑life balance.
• Team‑building events, volunteer opportunities, and community outreach initiatives.
• Recognition programs that reward outstanding performance and innovation.
• A culture that values continuous improvement and embraces new ideas.

Compensation & Benefits

We offer a competitive compensation package designed to attract and retain top talent:

• Base Salary: $42,000 – $75,000 per year, commensurate with experience and qualifications.
• Performance Bonus: Earn additional rewards based on individual and team performance.
• 401(k) with Matching: Secure your future with a retirement plan that includes company matching.
• Health, Dental, and Vision Insurance: Comprehensive coverage for you and your family.
• Paid Time Off (PTO): Generous vacation, sick leave, and personal days.
• Paid Training & Licensing Support: We cover costs for insurance licensing exams and study materials.
• Professional Development: Access to courses, certifications, and industry events.
• Employee Assistance Program: Confidential counseling and support services.
• Work‑From‑Home Flexibility: Hybrid options to accommodate personal needs.

Why Join brighthush?

When you join brighthush, you’re not just taking a job – you’re stepping into a community that values your growth, respects your individuality, and rewards your dedication. Our team members consistently praise the supportive culture, the clear career progression, and the meaningful impact they have on clients’ lives.

We’re committed to creating an inclusive workplace where every employee can thrive. If you’re ready to bring your bilingual skills, customer‑service passion, and drive for excellence to a forward‑thinking agency, we encourage you to apply today.

How to Apply

Ready to take the next step in your career? Submit your application through our online portal or send your resume and cover letter directly to our hiring team. We look forward to discovering how your unique talents can contribute to the brighthush family.

Join brighthush and help us protect what matters most.