Bilingual (English/Spanish) Customer Support Representative – Remote, Part‑Time – Live Event Ticketing Excellence at brighthush

About brighthush

brighthush is a global leader in live‑event ticketing, powering the ticketing experience for thousands of venues and millions of fans across more than 40 countries. With a legacy spanning over 25 years, we combine cutting‑edge technology, flexible e‑commerce solutions, and a passion for entertainment to deliver seamless ticketing experiences. Our mission is simple: to make every event unforgettable by connecting people with the moments that matter most.

Why Join brighthush?

At brighthush, we believe that the heart of our success lies in our people. We foster a culture of collaboration, continuous learning, and innovation. As a part‑time, remote customer support representative, you’ll be at the frontline of our customer experience, helping fans navigate ticket purchases, resolve issues, and enjoy their favorite events. In return, we offer flexible scheduling, competitive pay, monthly performance bonuses, and a clear path for career growth within the organization.

Key Responsibilities

• Deliver Exceptional Support: Provide prompt, courteous, and professional assistance to brighthush customers via phone and email, ensuring every interaction reflects our brand values.
• Ticketing Expertise: Guide customers through ticket purchases, order modifications, refunds, and general event inquiries, leveraging your knowledge of our ticketing platform.
• Issue Resolution: Accurately document customer concerns, troubleshoot problems, and resolve issues in a timely manner, escalating only when necessary.
• High‑Volume Management: Handle a steady flow of calls and emails while maintaining quality and efficiency in a fast‑paced remote environment.
• Workspace Excellence: Maintain a quiet, professional home office with reliable high‑speed internet, ensuring uninterrupted service to our customers.
• Team Collaboration: Work closely with teammates and supervisors to share insights, improve processes, and contribute to a supportive team culture.
• Continuous Improvement: Participate in ongoing training, share best practices, and stay updated on new features and policies within the brighthush ecosystem.

Essential Qualifications

• Minimum of 6 months of call center or customer service experience.
• Bilingual proficiency in English and Spanish (written and spoken).
• High school diploma or equivalent.
• Strong written and verbal communication skills, with the ability to convey complex information clearly.
• Proficiency with computers and the ability to learn new systems quickly.
• Adaptability, prioritization, and the capacity to thrive in a fast‑paced environment.
• Availability to work at least 20 hours per week, including weekends and occasional holidays.
• Reliable, dedicated high‑speed internet connection and a quiet, professional workspace.
• Residency in one of the following states: AL, AZ, CO, FL, GA, IL, KS, KY, LA, MI, MN, MS, MO, NV, NC, OH, OK, OR, SC, TN, TX, VA.

Preferred Qualifications

• Experience working remotely, with a proven track record of self‑management and discipline.
• Familiarity with Google Workspace, Slack, Zoom, and CRM platforms.
• Previous experience in the live‑event or ticketing industry.
• Knowledge of ticketing policies, event logistics, and customer service best practices.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping fans and a genuine interest in the entertainment industry.
• Problem‑Solving: Ability to diagnose issues quickly and find effective solutions.
• Strong organizational skills and attention to detail.
• Excellent time‑management and multitasking abilities.
• Team player with a collaborative spirit.
• Resilience and composure under pressure.
• Tech‑savvy: Comfortable navigating multiple software tools and learning new technologies.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a customer support representative, you’ll gain exposure to the entire ticketing lifecycle, from order processing to post‑event analytics. Successful performers can progress to senior support roles, team lead positions, or cross‑functional roles in marketing, product, or operations. We offer:

• Structured training programs and mentorship.
• Access to internal knowledge bases and industry webinars.
• Opportunities to participate in product improvement initiatives.
• Clear career pathways and promotion criteria.

Work Environment & Company Culture

brighthush thrives on a culture of inclusivity, creativity, and continuous improvement. Our remote teams collaborate through Slack, Zoom, and shared project boards, ensuring that distance never hinders connection. We celebrate diversity, encourage open dialogue, and reward innovative ideas that enhance the fan experience. Our remote work model empowers you to balance professional responsibilities with personal life, while still feeling part of a vibrant, global community.

Compensation, Perks, and Benefits

While specific figures may vary, we offer competitive hourly rates for part‑time roles, with the potential for monthly performance bonuses. Additional benefits include:

• Flexible scheduling to accommodate your lifestyle.
• Monthly bonus opportunities based on customer satisfaction metrics.
• Provision of necessary equipment (headset, webcam, etc.) by brighthush.
• Access to employee discounts on tickets for concerts, sports, and festivals.
• Professional development resources and tuition reimbursement for relevant courses.
• Health and wellness resources, including virtual fitness classes and mental health support.

Scheduling Availability

Our call center operates 7 days a week, with no overnight shifts. Phone shifts are scheduled in Eastern Time as follows:

• Monday to Friday: 9:00 AM – 9:00 PM
• Saturday: 9:00 AM – 8:00 PM
• Sunday: 12:00 PM – 8:00 PM

Additional Requirements

• Equipment will be provided by brighthush.
• Candidates must have a dedicated high‑speed internet connection and a quiet working environment.
• Relocation is not available for this position.
• We do not sponsor H1B or other visa categories.

Ready to Join brighthush?

If you’re passionate about delivering world‑class customer service, fluent in English and Spanish, and eager to be part of a dynamic, remote team that shapes the future of live‑event ticketing, we want to hear from you. Apply today and help us create unforgettable moments for fans around the globe.