Bilingual French Customer Service Representative – Remote Insurance Support & Documentation Specialist (Contract‑to‑Hire)

Welcome to brighthush – Where Customer Care Meets Innovation

At brighthush, we believe that exceptional customer experiences are the cornerstone of lasting relationships. As a leading provider of business and technology services, we partner with forward‑thinking organizations across North America, Europe, and Asia to transform how they engage with their customers. Our mission is simple: empower talented professionals to deliver world‑class support while enjoying the flexibility and growth opportunities that come with a truly modern workplace.

We are currently expanding our remote support team and are looking for a dedicated, bilingual French‑English Customer Service Representative. If you thrive in a fast‑paced environment, love solving problems, and enjoy making a tangible difference in people’s lives, this could be the perfect next step in your career.

About the Role – Remote Bilingual French Customer Service Representative

This is a full‑time, contract‑to‑hire position based out of San Antonio, TX, but you will work from the comfort of your own home. You will join a dynamic, fully remote team that handles insurance‑related inquiries for auto loans and leases. Your primary focus will be to provide clear, accurate information, resolve documentation issues, and ensure that every customer interaction is recorded precisely in our internal systems.

Key aspects of the role include:

• Handling a high volume of inbound and outbound calls.
• Assisting customers with insurance documentation, policy verification, and coverage questions.
• Maintaining a professional, empathetic phone presence throughout each interaction.
• Working independently while adhering to brighthush’s quality and compliance standards.

Key Responsibilities

• Customer Interaction Management: Answer and place a high volume of calls daily, providing timely assistance to French‑speaking and English‑speaking customers.
• Insurance Documentation Support: Identify missing or inaccurate insurance documents, guide customers through the collection process, and coordinate with insurance providers to verify policy details.
• Issue Resolution: Resolve coverage discrepancies, policy cancellations, and payment‑related concerns while ensuring compliance with regulatory guidelines.
• Clear Communication: Explain insurance requirements, next steps, and any required actions in a concise, friendly manner, adapting language to the customer’s level of understanding.
• Accurate Record‑Keeping: Document every interaction, update customer records, and log outcomes in brighthush’s CRM and internal tracking systems.
• Message Management: Leave professional, scripted voicemail messages when customers or insurance representatives are unavailable, ensuring follow‑up actions are clearly outlined.
• Compliance & Quality Assurance: Follow established procedures, adhere to compliance guidelines, and meet quality metrics set by brighthush.
• Performance Targets: Meet or exceed productivity, attendance, and performance expectations while maintaining a positive customer experience.
• Continuous Improvement: Participate in ongoing coaching, share feedback, and suggest process enhancements to improve efficiency and customer satisfaction.

Essential Qualifications

• Fluent in both French and English (written and verbal) with the ability to switch seamlessly between languages.
• High school diploma or equivalent; additional education or certifications are a plus.
• Minimum of 1 year of experience in a customer‑facing role such as call center, retail, hospitality, office support, or data entry.
• Typing speed of at least 30 words per minute.
• Strong communication, active listening, and problem‑solving abilities.
• Comfortable spending the majority of the workday on the phone.
• Self‑motivated with the ability to work independently in a remote environment.
• Positive attitude, professional phone presence, and a stable work history.

Preferred Qualifications & Desirable Experience

• Previous experience in a high‑volume call center environment.
• Background in financial services, insurance, or auto‑loan support.
• Familiarity with CRM platforms, web‑based ticketing systems, or similar software.
• Experience using scripts and meeting performance metrics.
• Demonstrated ability to handle complex customer issues while maintaining composure.
• Experience with remote work tools such as video conferencing, collaboration suites, and time‑tracking applications.

Comprehensive Training Program

All new hires will participate in a paid, structured training program designed to set you up for success. The training includes:

• Classroom‑style instruction: Interactive sessions covering insurance fundamentals, brighthush policies, and customer service best practices.
• System training: Hands‑on experience with our CRM, documentation portals, and call handling tools.
• Job shadowing: Observe seasoned agents as they navigate real‑world calls and documentation scenarios.
• Supervised call handling: Practice live calls under the guidance of a mentor, receiving immediate feedback.
• Ongoing coaching: Continuous performance reviews, skill‑building workshops, and career development resources.

Successful completion of a training assessment is required before transitioning to your regular schedule.

Work Schedule & Flexibility

Training runs Monday through Friday, 8:30 AM – 5:00 PM CST. After training, you can choose from the following full‑time schedules, all of which are remote:

• Monday – Friday: 10:30 AM – 7:00 PM CST
• Tuesday – Friday: 10:30 AM – 7:00 PM CST, plus Saturday: 7:00 AM – 4:00 PM CST

We understand the importance of work‑life balance and strive to provide schedule options that accommodate personal commitments while meeting business needs.

Compensation, Benefits & Perks

Pay Rate: $16.00 per hour (range based on experience, location, and internal equity).

Benefits (eligible after a qualifying period)

• Medical, dental, and vision coverage.
• Critical illness, accident, and hospital insurance.
• 401(k) retirement plan with pre‑tax and Roth contribution options.
• Voluntary life and AD&D insurance for employees and dependents.
• Short‑ and long‑term disability coverage.
• Health Savings Account (HSA) options.
• Transportation reimbursement or stipend.
• Employee Assistance Program (EAP) for personal and professional support.
• Paid time off (PTO), vacation, and sick leave accruals.

All benefits are subject to eligibility requirements, plan terms, and may be adjusted over time.

Career Growth & Development at brighthush

Joining brighthush means you are part of a global network of over 80,000 professionals who are passionate about delivering value to clients and advancing their own careers. As you excel in this role, you will have access to:

• Internal mobility: Opportunities to transition into specialized insurance, finance, or technology support roles.
• Professional certifications: Funding for industry‑recognized credentials such as Certified Customer Service Professional (CCSP) or insurance licensing.
• Leadership pathways: Training programs for supervisory or team lead positions.
• Mentorship: Pairing with experienced brighthush mentors who can guide your development.
• Continuous learning: Access to an online learning portal with courses on communication, compliance, and emerging technologies.

Work Environment & Culture

At brighthush, we champion a culture of inclusion, collaboration, and empowerment. Even though you will be working remotely, you will feel connected through:

• Regular virtual team huddles and town‑hall meetings.
• Interactive chat channels for peer support and knowledge sharing.
• Recognition programs that celebrate outstanding customer service and teamwork.
• A commitment to diversity, equity, and inclusion—ensuring every voice is heard and valued.

Our remote‑first philosophy means you receive the tools, technology, and resources needed to succeed, including a stipend for home office setup, high‑speed internet reimbursement, and a dedicated IT support line.

Why Choose brighthush?

Choosing brighthush is more than accepting a job; it’s joining a purpose‑driven organization that invests in its people. You will:

• Make a real impact by helping customers navigate complex insurance processes.
• Develop bilingual communication expertise that is highly sought after in the global marketplace.
• Enjoy the stability of a contract‑to‑hire pathway that can lead to a permanent, full‑time position.
• Benefit from a competitive compensation package and a comprehensive benefits suite.
• Be part of a supportive community that values continuous improvement and celebrates success.

Application Process & Next Steps

If you are fluent in French and English, possess a customer‑service mindset, and are eager to grow within a forward‑thinking organization, we encourage you to apply today. The application window closes on Nov 6, 2026. To submit your resume and cover letter, click the link below.

Apply To This Job

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, sexual orientation, disability, or any other characteristic protected by law.

Take the next step toward a rewarding remote career—join brighthush and help shape the future of customer service excellence.