Bilingual French‑English Remote Virtual Assistant – Creator Onboarding, Payments & Community Management at brighthush

About brighthush

At brighthush, we are redefining the creator economy by empowering digital creators across Europe and beyond. Our mission is to provide seamless, end‑to‑end support that lets creators focus on what they do best—creating compelling content—while we handle the operational, financial, and community‑building aspects of their work. As a fast‑growing, technology‑driven organization, brighthush blends data‑centric processes with a human‑first approach, fostering an environment where innovation, collaboration, and personal growth thrive. Joining our team means becoming part of a vibrant, multicultural family that values transparency, agility, and the relentless pursuit of excellence.

Why This Role Matters

The Virtual Assistant position is the backbone of our creator support ecosystem. You will be the first point of contact for creators in the French market, ensuring they feel welcomed, heard, and fully equipped to succeed. By accurately logging payments, moderating community spaces, and handling day‑to‑day inquiries, you directly contribute to creator satisfaction, retention, and the overall health of brighthush’s creator network.

Key Responsibilities

• Creator Onboarding: Guide new French‑speaking creators through the onboarding journey, set up their profiles, and ensure they have all the tools and information needed to launch their first campaign.
• Payment Management: Log creator payments with meticulous attention to detail, verify that payouts are processed on schedule, and respond promptly to any payment‑related questions.
• Daily Creator Support: Answer creators’ routine queries in French, providing clear, friendly, and timely assistance while maintaining a professional tone.
• Discord Community Oversight: Manage and moderate the French creator Discord server, enforce community guidelines, foster engagement, and act as the trusted liaison between creators and the internal campaign team.
• Content Verification: Perform post‑checks across all platforms (YouTube, TikTok, Instagram, etc.) to confirm that each creator’s content is live, flag any missed posts, and communicate discrepancies to the campaign manager.
• Platform Consistency: Ensure creators publish on every required platform, not just a subset, by monitoring schedules and sending gentle reminders when needed.
• Ad‑hoc Project Support: Assist the campaign lead with one‑off tasks such as building Notion workspaces for creators, designing simple slide decks for creator courses, and preparing internal documentation.
• Time‑Zone Alignment: Work according to French business hours (9 AM – 5 PM CEST, Monday‑Friday) and scale your daily workload from 3–4 hours initially to up to 8 hours as the French creator pool expands to 70–80 active members.
• Proactive Issue Escalation: Identify potential bottlenecks or problems early, flag them to the appropriate team members, and suggest practical solutions.

Essential Qualifications

• Fluent in French (native or near‑native proficiency) and comfortable communicating in English.
• Demonstrated experience with numerical accuracy—previous roles involving invoicing, bookkeeping, or payment reconciliation are a strong plus.
• Proficiency with Discord, including server moderation tools, role management, and community engagement tactics.
• Hands‑on experience with Notion or comparable knowledge‑base platforms; ability to create and organize pages, databases, and templates.
• Basic design skills for assembling slide decks using PowerPoint, Google Slides, or similar tools.
• Excellent written communication skills, with a friendly, responsive, and solution‑oriented tone.
• Self‑starter attitude: capable of working independently, prioritizing tasks, and meeting deadlines without constant supervision.
• Strong organizational abilities and a keen eye for detail, especially when handling payment logs and content verification.

Preferred Qualifications & Nice‑to‑Haves

• Previous experience supporting digital creators, influencers, or freelancers in a remote environment.
• Familiarity with major social platforms (YouTube, TikTok, Instagram, Twitch, LinkedIn) and their publishing workflows.
• Exposure to project‑management tools such as Asana, Trello, or Monday.com.
• Basic understanding of digital marketing concepts, affiliate programs, or creator monetization models.
• Experience working in a fully remote, distributed team across multiple time zones.

Core Skills & Competencies

• Analytical Precision: Ability to spot discrepancies in payment data and resolve them quickly.
• Community Management: Skilled at nurturing online communities, encouraging participation, and handling conflict diplomatically.
• Time Management: Efficiently juggle multiple creators, tasks, and deadlines while maintaining high quality.
• Technical Agility: Comfortable navigating SaaS tools, learning new platforms, and troubleshooting minor technical issues.
• Empathy & Communication: Strong interpersonal skills that make creators feel valued and heard.
• Problem‑Solving Mindset: Proactively identify gaps, propose improvements, and implement solutions with minimal guidance.

Career Growth & Learning Opportunities

At brighthush, we view every role as a launchpad for future leadership. As you master the Virtual Assistant responsibilities, you will have clear pathways to advance into senior creator‑support roles, community‑management leads, or even operations‑focused positions. We invest in continuous learning through:

• Monthly skill‑development workshops covering advanced Discord moderation, data analytics, and creator‑economy trends.
• Access to an internal learning portal with courses on project management, digital marketing, and cross‑cultural communication.
• Mentorship programs pairing you with senior team members who can guide your professional trajectory.
• Opportunities to lead small pilot projects, such as launching new creator‑onboarding flows or testing automation tools for payment processing.

Compensation, Perks & Benefits

We offer a competitive independent‑contractor rate ranging from $1,000 to $1,500 USD per month, calibrated based on experience, interview performance, and demonstrated skill set. In addition to the base compensation, you will enjoy:

• Fully remote work—operate from anywhere in France while aligning with local business hours.
• Flexible schedule that expands as the creator community grows, allowing you to shape your workload.
• Performance‑based bonuses tied to creator satisfaction metrics and on‑time payment accuracy.
• Access to brighthush’s suite of premium tools (Notion, Discord Nitro, design software) at no extra cost.
• Annual virtual team‑building retreats, cultural exchange events, and wellness webinars.
• Professional development stipend for courses, certifications, or conferences relevant to the creator economy.

Work Environment & Culture at brighthush

Our culture is built on three pillars: Collaboration, Transparency, and Innovation. Even though you will be an independent contractor, you are fully integrated into the brighthush family:

• Collaborative Spirit: Daily stand‑ups, weekly cross‑functional syncs, and an open Slack channel where ideas flow freely.
• Transparent Communication: Clear expectations, regular feedback loops, and visibility into company goals and performance.
• Innovation‑First Mindset: We encourage experimentation—if you see a better way to streamline payment logging or improve Discord engagement, you have the autonomy to pilot it.
• Diversity & Inclusion: A multicultural team that celebrates linguistic and cultural differences, ensuring every voice is heard.
• Work‑Life Harmony: Respect for personal time, with no expectation of after‑hours availability beyond the agreed French working window.

How to Apply

If you are passionate about supporting creators, have a knack for numbers, and thrive in a dynamic remote environment, we would love to hear from you. Click the link below to submit your application, attach your résumé, and share a brief cover letter highlighting why you are the perfect fit for the French Virtual Assistant role at brighthush.

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Join brighthush Today

Become a vital part of a forward‑thinking company that is shaping the future of the creator economy. Your expertise will directly impact the success of dozens of creators, and you will grow alongside a team that values your contributions. Take the next step in your career—apply now and start making a difference with brighthush!