Bilingual Health Coordinator, RN – CDC

Job Description:

• Support the CDC INFO program, the CDC’s national contact center providing science-based health information
• Provide advanced clinical inquiry responses by phone and in writing to consumers, educators, medical professionals, and health professionals
• Provide medical subject matter expertise
• Perform advanced database searches
• Compose documents, reports, and correspondence
• Document all incoming inquiries
• Follow established scripts, protocols, and approved resources
• Participate in special projects as required
• Work assigned Monday–Friday shift: 8:00 AM–4:30 PM or 11:30 AM–8:00 PM Eastern Time
• Complete two weeks of training with 100% attendance

Requirements:

• Experience in medical, scientific or public health discipline
• Clinical knowledge of and experience with CDC related topics
• Bachelor’s degree in nursing
• Current, active RN license
• Proficient internet search skills
• Working knowledge of Microsoft Office and ability to learn and utilize software applications
• Excellent listening, comprehension, verbal and written communication, problem-solving, and customer service skills
• Ability to work independently and communicate effectively
• Excellent interpersonal and leadership skills
• Ability to organize simultaneous tasks
• Ability to speak and read English and Spanish clearly, professionally, and fluently
• Must have a smartphone for logging into Maximus systems
• Must provide a personal computer, webcam, and headset with microphone
• Tablets, iPads, and Chromebooks are not permitted
• Internet speed of 25 Mbps or higher, or 50 Mbps for shared connectivity
• Minimum 5 Mbps upload speed
• Hard-wired internet connectivity via Category 5 or 6 Ethernet cable
• Private and secure work area and adequate power source
• Windows 10 or Windows 11 operating system, or supported Mac operating systems
• High school diploma or equivalent with 2–4 years of experience
• Must be fluent in English and the specified secondary language
• Call center, telehealth, or phone support experience preferred

Benefits:

• Remote work from a home office
• Temporary position
• Bring-your-own-device arrangement
• Employer-provided reasonable accommodations for disabilities, medical conditions, or impairments

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