Bilingual Healthcare Customer Service Representative – Remote, English & Spanish – Deliver Compassionate Care & Support in a Dynamic Virtual Environment

About brighthush

brighthush is a leading customer experience partner that empowers Fortune 100 and 500 brands to transform the way they connect with their customers. With a legacy spanning more than three decades, we specialize in designing, building, and delivering digitally‑influenced customer journeys that drive satisfaction, loyalty, and measurable business outcomes. Our global footprint includes 20+ geographic hubs and a vibrant community of roughly 20,000 professionals who thrive on collaboration, innovation, and a shared commitment to excellence.

At brighthush, we believe that every interaction is an opportunity to make a real difference. Whether you’re helping a patient navigate their health benefits or guiding a customer through a complex claim, your work has a tangible impact on people’s lives. We’re looking for a passionate, bilingual Healthcare Customer Service Representative to join our remote team and help us continue to set the standard for compassionate, efficient, and technology‑enabled support.

Why This Role Matters

As a Bilingual Healthcare Customer Service Representative, you’ll be the frontline voice for our clients’ members, ensuring they receive timely, accurate, and empathetic assistance. Your role will involve:

• Handling inbound calls and outbound campaigns in both English and Spanish.
• Answering inquiries about health insurance policies, benefit cards, and monthly stipends.
• Updating personal information, processing orders, and troubleshooting account issues.
• Collaborating with cross‑functional teams—claims, billing, and partner agencies—to resolve complex member concerns.
• Maintaining high performance against key performance indicators (KPIs) such as call quality, first‑contact resolution, and customer satisfaction scores.

This seasonal opportunity, running through December, offers the potential to transition into a permanent role for those who consistently exceed expectations and demonstrate a strong commitment to our mission.

Key Responsibilities

• Customer Engagement: Provide clear, concise, and culturally sensitive support to members in both English and Spanish, ensuring a positive experience at every touchpoint.
• Issue Resolution: Diagnose and resolve a wide range of healthcare‑related inquiries, from policy clarifications to stipend adjustments, while maintaining compliance with regulatory standards.
• Data Accuracy: Accurately update member records across multiple systems, ensuring data integrity and confidentiality.
• Proactive Outreach: Conduct outbound campaigns to inform members of policy changes, new benefits, or upcoming deadlines, thereby reducing future support volume.
• Collaboration: Work closely with internal teams and external partners to expedite solutions, share insights, and drive continuous improvement.
• Performance Excellence: Meet or exceed daily, weekly, and monthly KPIs, including average handle time, first‑contact resolution, and customer satisfaction scores.
• Continuous Learning: Participate in ongoing training sessions, product updates, and industry best‑practice workshops to stay current on healthcare policies and customer service techniques.

Essential Qualifications

• Education: High school diploma or GED.
• Language Proficiency: Fluency in both English and Spanish (written and spoken).
• Typing Speed: Minimum of 25 words per minute.
• Technical Proficiency: Comfortable toggling between multiple desktop applications while maintaining focus on the customer.
• Availability: Open schedule covering 8 am–11 pm EST, 7 days a week.
• Home Office Setup: Own a Windows 11 PC or laptop, high‑speed internet (≥25 Mbps download, ≥10 Mbps upload), Ethernet connection, dual monitors, VoIP USB headset with microphone, webcam, and a quiet, dedicated workspace.

Preferred Qualifications

• Prior experience in a healthcare customer service or claims environment.
• Knowledge of health insurance terminology, policy structures, and benefit administration.
• Experience with CRM platforms, call‑center software, and data entry tools.
• Demonstrated ability to handle high‑volume, high‑stress situations with professionalism.
• Strong analytical skills and a data‑driven mindset.

Skills & Competencies

• Communication: Clear, concise, and empathetic verbal and written communication in both languages.
• Problem‑Solving: Ability to assess complex issues, identify root causes, and implement effective solutions.
• Adaptability: Thrive in a fast‑changing environment, quickly learning new processes and technologies.
• Team Player: Collaborate effectively with colleagues across departments and geographies.
• Customer‑Centric Mindset: Prioritize member needs and consistently deliver a positive experience.
• Attention to Detail: Maintain accuracy in data entry and documentation.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a member of our remote team, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training on emerging healthcare policies, new product launches, and advanced customer‑service techniques.
• Cross‑functional projects that broaden your skill set and expose you to different business functions.
• Clear career pathways—from Customer Service Representative to Team Lead, Operations Analyst, or Product Specialist—supported by performance reviews and development plans.
• Opportunities to contribute to process improvement initiatives, such as automation projects or AI‑driven support tools.

Work Environment & Culture at brighthush

Our culture is built on collaboration, innovation, and a genuine passion for helping people. Even though you’ll be working remotely, you’ll feel part of a vibrant community through:

• Weekly virtual team huddles and monthly town‑hall meetings.
• Digital social events, such as virtual happy hours, trivia nights, and wellness challenges.
• Access to an internal knowledge base, discussion forums, and peer‑to‑peer learning groups.
• A supportive manager who values work‑life balance and encourages professional growth.

Compensation, Perks, & Benefits

While specific pay rates will be discussed during the interview process, you can expect competitive compensation aligned with industry standards for remote bilingual healthcare support roles. In addition to base salary, brighthush offers:

• Performance‑based bonuses tied to KPI achievement.
• Health, dental, and vision insurance options for full‑time employees.
• Flexible paid time off and holiday schedule.
• Professional development budget and tuition reimbursement.
• Employee assistance program and mental‑health resources.
• Access to a company‑wide wellness program, including virtual fitness classes and mindfulness sessions.

How to Apply

If you’re ready to bring your bilingual skills, customer‑service expertise, and passion for healthcare to a dynamic, remote team, we’d love to hear from you. Click the link below to submit your application and join brighthush in making a real difference in people’s lives.

Apply to brighthush Today

Equal Opportunity Employer

brighthush is an equal‑opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic.