Bilingual Intake Specialist & Client Experience Coordinator
Overview
We are a Real Estate law firm in the Carlsbad area seeking an intake specialist. We are a modern firm with a family-like environment with a lot of perks. We encourage growth in our office for those who wish to grow. Ability to PARTIALLY work from home, but in the office is required MOST of the time. Looking to hire for this position as soon as possible. As a Bilingual Intake Specialist & Client Experience Coordinator, you’ll create a welcoming first point of contact for clients. You’ll answer questions, gather and organize intake information, and help each person connect with the right support. Clear communication, thoughtful service, and dependable office coordination will keep daily operations moving smoothly. Duties Answer and route calls using multi-line phone systems; apply professional phone etiquette and accurate phone reception. Gather client information, communicate next steps, and provide responsive customer support. Handle office management and administrative tasks, including outgoing mail. Maintain organized records and support scheduling and daily office coordination. Your impact: Accurate intake and clear client communication help clients feel welcomed and ensure their information reaches the appropriate team.
Qualifications
Bilingual fluency (Spanish) and strong client communication skills are required. Office experience, including clerical, front desk, or administrative experience; personal assistant experience is helpful. Computer literacy, computer skills, and proficiency with Microsoft Office and word processing. Strong organizational and time management skills, accurate typing, and careful proofreading. Experience with phone answering, phone reception, multi-line phone systems, filing, and customer service or customer support is preferred. Please apply with (1) your resume, and (2) how fluent you are in Spanish (written and spoken) on a scale 1-10. Applicants who don’t do these 2 things will not be considered. Job Type: Full-time **Pay: $20.00 - $24.00 per hour + monthly bonus (opportunities) Pay: $20.00 - $24.00 per hour Benefits 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work Location: Hybrid remote in Carlsbad, CA 92010