Bilingual Remote Customer Service Agent – English & Spanish – 100% Remote, Flexible Hours, Full‑Time – Join brighthush’s Award‑Winning Contact Center

About brighthush

brighthush is a trailblazer in the contact center and telemessaging arena, delivering 24/7/365 solutions that keep businesses connected and customers satisfied. With a reputation for innovation, quality, and employee empowerment, brighthush has earned industry accolades for its customer‑centric approach and cutting‑edge technology stack. Our mission is simple: to transform every customer interaction into a memorable experience, while fostering a culture of growth, collaboration, and continuous learning for our team members.

Role Overview

We’re looking for a Bilingual Remote Customer Service Agent who can seamlessly navigate between English and Spanish to provide top‑notch support to our diverse clientele. As a full‑time, 100% remote team member, you’ll be the first line of communication for customers across the United States, ensuring every call, message, and data entry is handled with professionalism, empathy, and efficiency. Your flexible schedule will allow you to balance personal commitments while covering peak hours, weekends, and holidays as needed.

Key Responsibilities

• Answer inbound calls and respond to live chat inquiries in both English and Spanish.
• Accurately record customer information, requests, and follow‑up actions in our CRM system.
• Take detailed messages and forward them to the appropriate departments or team members.
• Provide real‑time updates to customers regarding call status, wait times, and resolution timelines.
• Escalate complex issues to senior agents or supervisors while maintaining a calm, solution‑oriented tone.
• Maintain a high level of call quality by adhering to company scripts, policies, and compliance standards.
• Participate in regular training sessions, role‑play exercises, and knowledge‑sharing workshops.
• Track and report key performance metrics such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Collaborate with cross‑functional teams (sales, technical support, billing) to resolve customer inquiries efficiently.
• Contribute to continuous improvement initiatives by sharing feedback on processes, scripts, and tools.

Essential Qualifications

• Fluency in both English and Spanish (written and spoken) with excellent communication skills.
• Strong typing speed (minimum 45 WPM) and accuracy for data entry tasks.
• Reliable home workspace equipped with a high‑speed wired internet connection and a dedicated phone line.
• Ability to work flexible hours, including evenings, weekends, and holidays, to support a nationwide customer base.
• Successful completion of a drug screening and a comprehensive background check.
• Basic computer literacy: comfortable navigating multiple applications, spreadsheets, and web browsers.
• Positive attitude, resilience, and a genuine passion for delivering exceptional customer service.

Preferred Qualifications

• Prior experience in a call center, customer support, or telemessaging environment.
• Knowledge of CRM platforms such as Salesforce, Zendesk, or HubSpot.
• Experience with call‑routing software and IVR systems.
• Understanding of compliance regulations (e.g., HIPAA, PCI) relevant to customer data handling.
• Previous exposure to bilingual support for a multicultural customer base.
• Proficiency in additional languages beyond English and Spanish.

Skills & Competencies

• Communication Excellence: Clear, concise, and empathetic verbal and written communication in both languages.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Time Management: Efficiently juggle multiple tasks while maintaining high quality and accuracy.
• Adaptability: Thrive in a fast‑paced, evolving environment with changing priorities.
• Team Collaboration: Work seamlessly with remote teammates, supervisors, and cross‑functional partners.
• Customer‑Centric Mindset: Prioritize customer satisfaction and go the extra mile to exceed expectations.

Career Growth & Learning Opportunities

At brighthush, we believe that every team member’s potential is limitless. As a Bilingual Remote Customer Service Agent, you’ll have access to a wealth of professional development resources:

• Structured onboarding program with mentorship from seasoned agents.
• Monthly skill‑building workshops covering advanced customer engagement techniques, product knowledge, and industry trends.
• Certification pathways in call‑center best practices, data privacy, and bilingual customer support.
• Clear career ladder: from Agent to Team Lead, Supervisor, or Specialist roles in technical support, sales, or operations.
• Annual performance reviews with actionable feedback and personalized growth plans.
• Opportunities to participate in cross‑departmental projects, enhancing visibility and skill diversification.

Work Environment & Company Culture

brighthush’s culture is built on trust, transparency, and a shared commitment to excellence. Even though you’ll be working remotely, you’ll feel part of a vibrant community through:

• Weekly virtual town halls where leadership shares updates, celebrates wins, and addresses employee questions.
• Monthly virtual coffee breaks that bring together agents from different regions for informal chats.
• Annual “brighthush Retreat” (virtual or in‑person) that focuses on team bonding, wellness, and innovation.
• Inclusive policies that celebrate diversity, encourage open dialogue, and support work‑life balance.
• Access to a digital collaboration hub (Slack, Teams) where ideas, resources, and support are shared in real time.

Compensation & Benefits

We offer a competitive salary range of $31,200 – $35,360 per year for full‑time remote agents. In addition to base pay, you’ll enjoy:

• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• 401(k) retirement plan with company match to help you secure your future.
• Health, dental, and vision insurance options for you and your dependents.
• Flexible work schedule that respects your personal commitments.
• Home‑office stipend to ensure you have the best tools for success.
• Employee assistance program (EAP) for mental health and wellness support.
• Regular performance bonuses and incentive programs tied to individual and team metrics.

How to Apply

If you’re ready to join a forward‑thinking, customer‑focused organization that values bilingual talent and remote flexibility, we’d love to hear from you. Click the link below to submit your application and take the first step toward an exciting career with brighthush.