Bilingual Remote Customer Service Representative – Multilingual Support Specialist for Global Brand Engagement at brighthush

About brighthush

brighthush is a forward‑thinking, multicultural marketing powerhouse that bridges the gap between brands and diverse audiences across the United States and beyond. With a portfolio that spans music festivals, live entertainment, digital campaigns, and community outreach, we empower our partners to connect authentically with Hispanic and other bilingual communities. Our mission is to create vibrant, inclusive experiences that resonate on a personal level, while leveraging data, creativity, and technology to drive measurable results.

At brighthush, we celebrate diversity, champion innovation, and nurture talent. Our remote‑first culture means you can work from anywhere in the United States while collaborating with a global team of passionate professionals. Whether you’re a seasoned customer‑service veteran or a recent graduate eager to launch your career, brighthush offers the resources, mentorship, and growth opportunities you need to thrive.

Role Overview

We’re looking for a dynamic Bilingual Remote Customer Service Representative who can deliver exceptional support in both English and a second language (Spanish, Portuguese, French, or any other widely spoken language). As a frontline ambassador for brighthush, you’ll handle inquiries, resolve issues, and maintain accurate records—all while embodying our brand’s commitment to inclusivity, professionalism, and customer delight.

Key Responsibilities

• Multilingual Support: Respond to customer inquiries via email, chat, and phone in both English and your second language, ensuring clear, courteous, and culturally sensitive communication.
• Issue Resolution: Diagnose and resolve complaints, escalations, and technical problems, following company protocols and aiming for first‑contact resolution whenever possible.
• Data Management: Accurately log all interactions, updates, and follow‑ups in our CRM system, maintaining data integrity and confidentiality.
• Process Improvement: Identify recurring issues or bottlenecks and collaborate with cross‑functional teams to refine support workflows and knowledge base content.
• Team Collaboration: Participate in daily stand‑ups, weekly reviews, and ad‑hoc projects, sharing insights and best practices with your teammates.
• Compliance & Quality Assurance: Adhere to brighthush’s quality standards, privacy policies, and regulatory requirements, ensuring every customer interaction reflects our brand values.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree is a plus.
• Fluency in English and a second language (Spanish, Portuguese, French, or another widely spoken language).
• Strong verbal and written communication skills in both languages.
• Basic computer literacy, including proficiency with Windows/Mac, email, and web browsers.
• Experience using CRM platforms (e.g., Salesforce, Zendesk, HubSpot) is desirable.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Excellent problem‑solving abilities and a customer‑centric mindset.
• Ability to work independently, manage time effectively, and meet performance metrics.

Preferred Qualifications

• Prior customer‑service or call‑center experience, especially in a bilingual environment.
• Knowledge of the entertainment, events, or marketing industries.
• Experience with ticketing systems, live‑chat software, or help‑desk platforms.
• Strong analytical skills and comfort with data reporting.
• Demonstrated ability to handle high‑volume, fast‑paced work while maintaining accuracy.

Skills & Competencies

• Communication: Clear, concise, and empathetic messaging in both languages.
• Technical Proficiency: Comfortable navigating multiple software tools and troubleshooting basic tech issues.
• Adaptability: Quick learner who thrives in a dynamic, evolving environment.
• Team Player: Collaborative spirit, open to feedback, and supportive of colleagues.
• Time Management: Prioritizes tasks, meets deadlines, and balances multiple priorities.
• Attention to Detail: Maintains high accuracy in data entry and documentation.

Tools & Technologies

• CRM systems (Salesforce, Zendesk, HubSpot, or similar).
• Live‑chat platforms (Intercom, Freshchat).
• Help‑desk ticketing tools.
• Microsoft Office Suite (Word, Excel, Outlook).
• Video conferencing tools (Zoom, Teams).

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Bilingual Customer Service Representative, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on product knowledge, industry trends, and advanced customer‑service techniques.
• Cross‑departmental projects that expose you to marketing, events, and data analytics.
• Clear career pathways to roles such as Customer Success Manager, Account Coordinator, or Marketing Analyst.
• Annual performance reviews with actionable feedback and growth plans.

Work Environment & Company Culture

brighthush’s remote‑first model empowers you to work from any U.S. location while staying connected to a vibrant, collaborative team. We foster:

• Inclusive culture that celebrates linguistic and cultural diversity.
• Transparent communication through weekly all‑hands meetings and open‑door leadership.
• Flexible scheduling to accommodate different time zones and personal commitments.
• Regular virtual team‑building events, hackathons, and community outreach initiatives.
• Recognition programs that reward innovation, teamwork, and customer‑centric excellence.

Compensation & Benefits

• Salary: Competitive annual range of USD 49,920 – 49,920, commensurate with experience and performance.
• Paid Time Off: Generous PTO policy, including vacation, sick leave, and personal days.
• Retirement Plan: 401(k) with company match to help you plan for the future.
• Health & Wellness: Comprehensive medical, dental, and vision coverage.
• Professional Development: Reimbursement for relevant certifications, courses, and conferences.
• Technology Stipend: Monthly allowance for home‑office equipment and high‑speed internet.
• Employee Assistance Program: Confidential counseling and support services.

How to Apply

Ready to bring your bilingual customer‑service expertise to a dynamic, growth‑oriented team? Click the link below to submit your application and join brighthush’s mission to connect brands with diverse audiences worldwide.

Apply to this position now

Why brighthush?

At brighthush, you’ll be part of a company that values your voice, your culture, and your ambition. We’re not just a marketing agency; we’re a community that thrives on creativity, collaboration, and a shared commitment to making a difference. If you’re passionate about delivering outstanding customer experiences, eager to grow your skill set, and excited to work in a flexible, inclusive environment, we want to hear from you.

Join us and help shape the future of multicultural marketing—one conversation at a time.