Bilingual Spanish/English Insurance Customer Service Representatives

Job Overview

At Kimenker Insurance Agency Inc.-Allstate Agency, we believe that insurance is more than just a piece of paper; it is about providing peace of mind to the families and neighbors we serve throughout Las Vegas. Our office is a warm, collaborative environment where every voice matters, and we are looking for a bilingual representative who shares our passion for genuine connection. You will be the friendly face and helpful voice for our diverse community, translating complex policy details into clear, understandable advice. We don't believe in high-pressure tactics; instead, we focus on building lasting relationships based on honesty and care. If you enjoy solving problems, take pride in helping others, and want to work in an environment where your contributions are truly valued, you will fit right in here. We are eager to welcome someone who wants to grow with us, learn the ins and outs of the business, and help us continue to make a meaningful difference for our policyholders every single day. We can't wait to meet you.

Salary Range: $12.00 - $22.00 per hour

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

401K

Requirements

Fluency in both Spanish and English, both spoken and written.

Valid Nevada Property & Casualty Insurance License.

Previous experience working in an insurance agency or customer-facing financial role.

Strong comfort level with computer systems and navigating multiple software applications simultaneously.

High school diploma or equivalent.

Exceptional problem-solving skills and a genuine desire to help others.

Notary Public commission is a nice-to-have but not required.

Responsibilities

Engage with Spanish and English-speaking policyholders to address questions regarding their coverage, billing, or claims.

Review existing insurance policies to ensure our clients have the protection that fits their current life circumstances.

Document all customer interactions accurately within our agency systems to maintain clear and helpful records.

Reach out to existing clients to share updates about their policies or discuss opportunities to better serve their needs.

Collaborate with the rest of our office team to ensure every client walks away feeling heard and supported.

Maintain an upbeat, solution-oriented mindset during every interaction to foster trust and long-term loyalty.

About Us

Kimenker Insurance Agency Inc., an Allstate Agency, is more than just an insurance provider; we are your trusted partners in safeguarding what matters most. Located in the heart of Las Vegas, we are dedicated to providing comprehensive and personalized insurance solutions to individuals, families, and businesses. Our mission is to offer peace of mind through reliable coverage and exceptional customer service, ensuring you're protected against life's uncertainties.

We pride ourselves on a warm, welcoming, and community-focused culture. At Kimenker Insurance Agency, you'll find a supportive environment where empathy, integrity, and client well-being are at the core of everything we do. Our team is committed to building lasting relationships based on trust and understanding. We believe in empowering our clients with knowledge and confidence, helping them navigate the complexities of insurance with ease. Join us and become part of a team that genuinely cares about making a positive impact in our community, one policy at a time.

Why Join Us

Positive and Supportive Work Environment: The agency is known for its 'productive, fun environment' where employees feel valued and supported. This includes a team that is described as helpful and a focus on learning, making it an engaging place to work.

Excellent Growth Potential: As part of a larger organization like Allstate, Kimenker Insurance Agency offers clear paths for advancement within the company. This could involve moving from a Customer Service Representative to a Licensed Sales Producer, or even pursuing leadership and management positions, making it a good choice for those seeking to grow their careers.

Strong Emphasis on Work-Life Balance: The agency offers a standard 40-hour work week, weekends off, and even provides half-days before holidays. This focus on balancing work and personal life is a significant benefit for employees.

Fluency in Spanish and English; valid Nevada Property & Casualty Insurance License; previous insurance or customer-facing financial experience; high school diploma; strong computer skills; notary public commission preferred.

Key Responsibilities

• addressing policyholder questions
• reviewing insurance policies
• documenting customer interactions

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time, Part Time
• Workplace: Remote — Las Vegas, Nevada, United States
• Salary: USD 24,960 – 45,760 / year
• Languages: English, Spanish

Benefits

• Generous paid time off
• Retirement plan

About Kimenker Insurance Agency

An Allstate agency providing personalized insurance solutions and exceptional customer service in Las Vegas. — Industry: Finance