Billing Analyst & Client Service Representative

Job Description

Reports to: Director of Revenue Strategy, Client & Billing Services Mission - Bill every client in your portfolio correctly and on time for the work URS does for them, catch errors before clients do, and keep improving how the billing gets done. - URS audits how multifamily and commercial real estate owners bill their residents for utilities and helps them recover costs and increase net operating income. - We also provide On-Call and Development Services. - This role sits on the team that bills our clients for that work. Who we are looking for - We hire for character and teach the job. You do not need experience in our industry. - We want someone who is precise, curious, and eager to learn, who likes getting data exactly right, and who uses modern tools, including AI, to build better ways of working. - If you want a role you can grow from, this is it. What you will do - Specific goals and timelines will be set with your manager after you start. - Learn how URS bills. Learn how URS charges clients for its audit, On-Call, and Development Services work, how billing is set up in our systems, and how the monthly invoicing cycle runs, with hands-on training from the team. - Own a billing portfolio. Prepare and review monthly invoices for an assigned set of clients or services and make sure every client is billed correctly and on time. - Be the first answer for clients. Respond to owners and property managers about URS invoices, fees, and account questions. Explain charges in plain language and follow every issue through to resolution. - Set up billing for new work. When new audit work or services begin, set up the billing items, rates, and account details accurately, working with our Audit and Implementation teams. - Build better tools. Find the manual, repetitive steps in our billing process and use tools, including AI, to make them faster and more accurate. Then check that they work. - Keep the team covered. Step in on teammates’ accounts during absences and busy deadlines. - No task is too small. What it takes - Obsessive attention to detail. You get the number, the date, and the name exactly right, and you check your work before it goes out. - Curiosity. You ask why. When something does not add up, you dig in until it does, even when no one asked you to. - A drive to learn. You teach yourself new tools and rules quickly. Tell us about something you learned on your own. - You like data work. Careful data entry does not bore you. You find satisfaction in getting it right and look for ways to do it faster. - You think in systems. When an error happens, you want to know what in the process let it happen, and you fix that. - AI is a tool, not a crutch. You use AI to build solutions and move faster, you check what it produces, and you can explain the result without it. - You want to grow. You are looking for more responsibility and see this role as a step in your career. - Dependable and clear. Your team can plan around you, and you communicate plainly and calmly, including with a frustrated client. A plus, not a requirement - Invoicing, accounts receivable, or billing operations experience - Property management, multifamily, or commercial real estate experience - Experience with NetSuite or another ERP system Benefits and schedule - Medical, dental, and vision coverage, paid time off, and paid holidays - Full-time and remote from anywhere in the United States, with availability during core business hours - Candidates must be authorized to work in the United States. Employment is contingent on a background check. How we hire - Our process is short and practical. You will answer three questions with your application, then have a 30-minute video call. - Finalists join a longer interview with a hands-on exercise: we teach you a piece of our billing process, ask you to apply it, and ask you to improve it using the tools of your choice, including AI. - We finish with reference calls to former managers. - Applications are reviewed as they arrive, and this posting is expected to close on October 9, 2026.