Billing Representative II

This is a Fully Remote Job About Our Client: This organization operates within the healthcare sector, focusing on patient-centered services. It addresses the challenge of complex billing and revenue collection in healthcare by providing structured billing support and customer service to patients, clients, and third-party insurers. The company offers comprehensive benefits and wellness programs to support employee health and development. About the Opportunity: The BILLING REPRESENTATIVE II plays a crucial role in managing complex billing issues to ensure timely revenue collection. This position involves direct communication with clients, internal teams, and insurance entities to resolve billing concerns effectively. The role contributes to maintaining accurate financial records and promotes efficient billing operations, directly impacting the organization's financial health. Responsibilities: Make outbound calls to clients, laboratories, and internal customers to resolve billing issues. Develop and maintain professional relationships with customers to facilitate issue resolution. Manage internal customer service mailbox requests within established timelines. Research and resolve correspondence received via paper, fax, email, or phone. Process correspondence batches in date order to meet completion deadlines. Coordinate with team members to ensure consistent phone coverage and task management. Conduct thorough research on accounts and billing history for resolution accuracy. Act as liaison with clients, laboratories, accounts payable, and business units regarding billing issues. Educate business units on billing practices for accurate client communication. Navigate billing systems and web platforms to manage requests efficiently. Ensure proper follow-up on issues outside the immediate team. Adhere to established guidelines and standard operating procedures. Requirements: Minimum two years of customer service experience in a healthcare-related field. Experience delivering complex customer service with high productivity, accuracy, and quality. Knowledge of billing, finance, and eligibility processes and concepts. Ability to work collaboratively and demonstrate core values such as customer focus and continuous improvement. Proficiency with digital tools including email, spreadsheets, phone systems, chat, automation, and AI. High school diploma or GED required. Pay Range and Compensation Package: Pay range starts at $18+ per hour. Salary offers consider skills, experience, education, certifications, market, and organizational factors. Eligible candidates may receive annual performance bonuses. Benefits & Perks: Medical, supplemental health, dental, and vision insurance for full-time employees working 30+ hours. Wellness programs including health assessments and mental health support. Vacation, health/flex time, and paid holidays including a personal day. Financial coaching and services. 401(k) plan with company match after 12 months. Employee stock purchase plan. Life and disability insurance with buy-up options. Flexible spending accounts. Matching gifts and education assistance programs. Opportunities for career advancement. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.