Billing Supervisor – Payments

Job Description:

• Lead and manage the strategic direction of payment functions to optimize efficiencies and maximize posting revenue
• Supervise day-to-day billing operations and review payment portions of billing services for accuracy and timeliness
• Monitor patient accounts to identify trends that may cause balance errors
• Provide daily leadership and operational support to the payments team, including payment systems, sources, and staff supervision
• Coordinate daily import and posting of ERA, patient, and lockbox payments
• Monitor, analyze, and report insurance payer reimbursement to management
• Serve as an escalation source and assist with resolving payer issues
• Supervise and maintain staffing schedules
• Maintain compliance, policies, training, communication, and engagement throughout the team
• Research, detect trends, and resolve complex internal system, payer system, and merchant vendor payment issues
• Liaise with department supervisors, leadership, Centers, and third-party vendors
• Maintain knowledge of cash application processes, third-party payment requirements, and regulatory guidelines
• Identify process improvements and standardization opportunities
• Assist with training, orientation, performance appraisals, and disciplinary actions
• Forecast staffing needs and support candidate interviews and selection with Human Resources
• Manage Billing team employees and oversee their performance management and hiring

Requirements:

• Three plus years’ experience in healthcare billing
• Strong working knowledge of coding, third party payer’s billing requirements, authorizations and collections
• Previous management experience with staff supervision
• Knowledge of medical terminology
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Ability to excel in a very fast-pace team environment
• Ability to continuously “exceed” company and customer expectation
• Strong communication skills and professional demeanor
• Bachelor’s Degree in Business, Finance, Healthcare preferred or equivalent education, training and experience
• Must be able to work Monday–Friday, 8:30 AM–5:00 PM MST
• Eligibility to work in one of the listed markets: Alabama, Arizona, Colorado, Florida, Idaho, Louisiana, Missouri, Nebraska, Oklahoma, Texas, Utah, Virginia, or Pennsylvania

Benefits:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Company matched 401k plan
• Employee Stock Ownership Plan
• Paid time off
• Paid holidays
• Employee Assistance Program