Biopharma Production Systems Specialist
The Opportunity - As a Biopharma Production Systems Specialist (BPSS) at Avantor, you will play a pivotal role in supporting customers as they work to bring life-changing therapies to patients. - The BPSS is responsible for customer consultation, technical sales support, and business development activities for Avantor's Biopharma Production hardware platforms and associated consumables throughout the assigned territory. - Systems Specialists partner closely with the regional Biopharma Production team to develop and execute territory and account-based strategies that drive growth and achieve business objectives. - This is a remote, field-based role supporting customers throughout the greater Boston/New England region and Canada, as the key markets within the territory. - Due to the territory coverage, candidates may reside anywhere within the New England region, with the ability to travel regularly throughout the assigned geography. - Travel is expected to be approximately 50%. - This position is aligned to the Biopharma Production Business Unit and reports directly to the Regional Director of Biopharma Production Sales. What we’re looking for - Education: Bachelor’s degree in Biology, Chemistry, Engineering or relevant life/sciences concentration(s); Masters degree is a plus. - Experience: - Minimum 5 years in biopharmaceutical manufacturing or supplying technical products to the biopharma industry or similar/relevant experience. - Minimum 1 year in a Sales role. - Full Driver’s license. - Willingness and ability to travel to customer locations up to five days per week based on business and customer needs. - Travel is expected to average approximately 50% of the time, with occasional international travel as business needs require. - Collaboration Tool: Strong knowledge of MS Office applications (PowerPoint, Excel, and Word). Preferred Qualifications: - 6-8 years experience in biopharmaceutical manufacturing or supplying technical products to the biopharma industry. - 3 years in a Sales role. How you will thrive and create an impact - The BPSS is viewed by both the company and customers as a technical expert in the production of biologics (e.g. Upstream manufacture, Downstream manufacture and Fill & Finish). - They should have strong written and verbal communication skills and excel in establishing, maintaining, and growing business relationships with customers. - They will actively lead initiatives with their colleagues to identify, develop, and close new business opportunities for their assigned regional Biopharma Product Sales team. - Sales Strategy - Create and execute effective territory and account-based strategies to accelerate pipeline development and establish new customers to exceed territory business goals for hardware platforms and associated consumables. - Pipeline Management - Take a leading role in the management of pipeline opportunities following the qualification stage by using our CRM platform and associated business intelligence (BI) tools. Key responsibilities include: - customer consultation and requirements gathering - opportunity strategy and proposal creation - presentation of Avantor value proposition - execution of technical product demonstration - negotiation of final contract terms and pricing - New Business Generation - Raise regional awareness through the support of opportunity nurturing and promotional activities such as technical presentations and applications development to establish credibility with technical end-users. - Relationship Management - Ensure post-sale customer satisfaction and maintenance of a network of successful users to encourage long-term adoption of Biopharma Production Hardware and associated consumables. - Play a role in customer relationship mapping to identify end-users of our products and systems. - Product Strategy - Partner closely with Product Management and Strategic Marketing to define commercial product strategies and help monitor the success of these strategies using available CRM and BI tools. - Sales Team Effectiveness - Foster an environment of continuous learning and information sharing across the team. - Support Sales Operations and Strategic Marketing to develop and deliver sales training. - Sales Process Administration - Use CRM system for consistent reporting and information exchange. Closely track the sales