brighthush ProTech Customer Success Technician – On‑Site Technical Support & Instructional Enablement

About brighthush

brighthush is a national leader in designing, installing, and supporting cutting‑edge learning environments for K‑12 schools, career & technical education (CTE) programs, and STEM labs. For over thirty years, we have partnered with educators to transform classrooms into dynamic, technology‑rich spaces that empower students to thrive in a rapidly evolving world. Our mission is simple: create learning environments that inspire curiosity, foster collaboration, and deliver measurable academic outcomes. Backed by a forward‑thinking investment community, brighthush is committed to innovation, impact, and the professional growth of every team member.

Why Join brighthush?

At brighthush, you’ll be part of a culture that values curiosity, collaboration, and continuous improvement. We celebrate diversity, encourage creative problem‑solving, and provide a supportive environment where your ideas can shape the future of education. Whether you’re a seasoned technician or just starting your career in educational technology, brighthush offers:

• Competitive base salary and annual merit reviews
• Comprehensive benefits package (medical, dental, vision, 401(k) with match, paid time off, parental leave, etc.)
• Professional development opportunities, including certifications, workshops, and conference attendance
• Flexible remote work options with a focus on work‑life balance
• A collaborative, inclusive workplace that values every voice

Position Overview

As a member of the brighthush ProTech Crew, the Customer Success Technician is the frontline ambassador for our CTE and STEM solutions. You will blend hands‑on technical expertise with exceptional customer service to ensure that every piece of equipment—from robotics kits to advanced mechatronics systems—is installed, calibrated, and ready for instruction. Your role is pivotal in translating complex technology into engaging learning experiences for teachers and students alike.

Key Responsibilities

• Technical Installation & Validation
  • Unbox, assemble, and install a wide range of CTE/STEM equipment, including robotics, mechatronics, pneumatics, PLCs, pumps, and more.
  • Conduct thorough functionality checks, troubleshoot issues, and calibrate systems to meet manufacturer and safety standards.
  • Document installation procedures, test results, and validation reports with precision.
  • Ensure compliance with safety regulations, district policies, and local building codes.
• Instructor Orientation & Success Enablement
  • Deliver engaging, hands‑on training sessions for teachers, administrators, and support staff on new equipment.
  • Explain key functions, safe operation protocols, and instructional integration strategies in clear, jargon‑free language.
  • Prepare classrooms and labs for instruction, including layout design, power and network connections, and safety checks.
  • Provide ongoing support and resources to help educators maximize the impact of technology in their curriculum.
• Service, Communication & Growth
  • Serve as the primary point of contact for customers, delivering a consistently positive, professional experience.
  • Offer first‑line troubleshooting, escalating complex issues to senior technical teams when necessary.
  • Identify opportunities for system upgrades, accessory additions, and service contracts to help schools optimize their investment.
  • Collect and relay customer feedback to product and engineering teams to drive continuous improvement.
  • Represent the brighthush brand with integrity, enthusiasm, and a customer‑centric mindset.

Essential Qualifications

• High school diploma or equivalent.
• Technical certifications in automation, robotics, mechatronics, PLCs, or related fields (e.g., NC3 Level 1/2, Amatrol, FANUC, Universal Robots, Siemens/Allen‑Bradley PLC).
• Strong customer‑facing skills: outgoing, personable, and adept at building rapport quickly.
• Excellent communication abilities—capable of explaining complex equipment operation in plain language.
• Solid technical aptitude with mechanical, electrical, and computer‑based systems.
• Proficiency in interpreting wiring diagrams, technical manuals, and installation guides.
• Knowledge of safety and compliance standards in lab/classroom environments.
• Valid driver’s license and willingness to travel extensively (regional and national).
• Professional presence in educational and training environments.

Preferred / Plus Qualifications

• Associate’s or Bachelor’s degree in Advanced Manufacturing, Mechatronics, Engineering, or a related field.
• Advanced certifications in automation, industrial maintenance, or robotics.
• Technical training from military service or trade school.
• Experience supporting instructors in schools, training centers, or educational technology settings.
• 1–3 years of field service, technical support, or lab installation experience in education, training, or manufacturing.

Skills & Competencies

• Problem‑solving mindset with a proactive approach to troubleshooting.
• Strong organizational skills and meticulous attention to detail.
• Ability to manage multiple installations and support requests simultaneously.
• Excellent interpersonal skills, with the ability to collaborate across departments (sales, product, engineering).
• Adaptability to evolving technology and changing customer needs.
• Commitment to continuous learning and professional growth.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your interests and strengths. Whether you aspire to become a senior field engineer, a technical project manager, or a product specialist, we provide:

• Mentorship programs pairing you with experienced leaders.
• Access to industry conferences, workshops, and certification courses.
• Internal mobility across product, engineering, and customer success teams.
• Leadership training for those interested in supervisory roles.
• Opportunities to contribute to product development through customer insights.

Work Environment & Culture

brighthush values a collaborative, inclusive, and innovative workplace. Our remote‑first culture is complemented by occasional on‑site visits to schools and partner facilities. You’ll work alongside passionate educators, engineers, and designers who share a common goal: to elevate learning experiences through technology.

Compensation & Benefits

While the exact salary will be determined based on your experience and qualifications, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with role and experience.
• Annual merit pay review.
• Health, dental, and vision insurance.
• Telemedicine, mental health, and wellness resources.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• 401(k) retirement plan with pre‑tax and Roth contributions plus employer match.
• Life, disability, and supplemental insurance options.
• Paid time off, company holidays, and paid volunteer time.
• Parental and family caregiver leave.
• Comprehensive benefits navigation and retirement‑planning resources.

Conflict of Interest Policy

brighthush upholds the highest standards of integrity and transparency. We do not consider applications from individuals who are currently employed by organizations that are customers of brighthush, where they hold positions that could influence purchasing decisions regarding our products or services. We appreciate your understanding and encourage you to continue supporting our mission as a valued customer.

How to Apply

Ready to bring your technical expertise and passion for education to brighthush? Submit your application by Friday, November 6th and join a team that is shaping the future of learning. Click the link below to apply:

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Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.