Business Analyst, AI Agentic Solutions

Job Description:

• Partner with managers across Regulatory Solutions, Enterprise Solutions, Enterprise Sales, and Customer Experience to identify workflows suited for AI agent automation
• Document current-state processes, pain points, and requirements
• Evaluate workflow challenges and recommend appropriate approved AI tools or platforms
• Design, configure, test, and deploy AI agents and automated workflows using no-code/low-code platforms
• Liaise with the Product Development Team on AI initiatives requiring custom development
• Translate business requirements into user stories, functional specifications, and acceptance criteria
• Collaborate with product and development teams through design, build, and testing
• Provide business context, use cases, edge cases, and validate outputs through UAT
• Configure data connections between AI agents and CRM, ERP, ticketing, SharePoint/Drive, and databases
• Provide requirements and data mapping to engineering for custom integrations
• Test agent outputs for accuracy, consistency, and reliability
• Build monitoring and feedback loops to track performance, adoption, and ROI
• Produce process maps, SOPs, agent logic diagrams, and requirements documentation
• Train and support end users
• Maintain and prioritize the AI agent automation backlog
• Track live-agent results against expected outcomes

Requirements:

• 3+ years of experience as a Business Analyst, Business Systems Analyst, Process Analyst, or similar role
• Experience evaluating tools/software and configuring workflows or automations
• Ability to assess business problems and recommend appropriate tools or approaches, including build-vs-buy and no-code-vs-custom-development decisions
• Hands-on experience building or configuring AI agents, chatbots, or workflow automations on at least one no-code/low-code platform, such as Claude Projects or custom GPTs
• Understanding of prompt design and agentic AI concepts, including agents, tools, orchestration, and RAG
• Ability to gather, document, and translate business requirements into functional specifications and working solutions
• Experience mapping data and integrating systems via APIs, connectors, or native integrations
• Strong process-mapping and analytical skills, including flowcharts, SOPs, and current/future-state documentation
• Excellent written and verbal communication skills
• Experience in food safety, food/beverage regulatory compliance, quality assurance, or a related regulated industry
• Basic SQL or data-querying skills
• Hands-on exposure to Claude, ChatGPT/OpenAI, or Gemini
• Prior experience conducting AI/software tool evaluations or vendor assessments
• Process improvement or business analysis certification, such as Lean Six Sigma, CBAP, or PMI-PBA
• Experience building internal knowledge-base or RAG-style agents using pre-built connectors

Benefits:

• Remote work arrangement