Remote Position
Business Systems Administrator
🌍 Remote · United States
💼 Full-time
Job Summary
This hybrid role combines Salesforce administration with hands-on IT support. We’re looking for a detail-oriented, proactive Salesforce Administrator to own the day-to-day configuration, support, maintenance, and improvement of our Salesforce instance and integrated tools. You will partner with our technical project manager, admins, devs, stakeholders and users to ensure the best and most scalable solutions are designed, created and implemented along with continual refinement. You will also provide Tier 1 and Tier 2 support for basic tools in partnership with the IT team. You will bring the ability to self-start and work at a fast pace, ever-changing environment.
Key Responsibilities
- Administer and maintain our Salesforce org, including user setup, profiles, roles, permissions, and data integrity.
- Customize Salesforce using declarative tools including flows, page layouts, validation rules, and custom objects.
- Design scalable solutions for long term growth and optimization.
- Support the rollout of new features, integrations, and system enhancements.
- Monitor, triage, and resolve system performance and troubleshoot user-reported issues and user tickets.
- Diagnose and troubleshoot technical issues, including account setup, system configurations, and connectivity problems.
- Create and maintain reports and dashboards for business stakeholders.
- Implement data hygiene best practices and conduct routine audits.
- Support SaaS tools across departments.
- Collaborate with external IT vendors as needed for escalated issues.
- Manage third-party Salesforce integrations and apps along with custom engineering solutions.
- Effectively prioritize and manage time across both project work and user support.
- Assist with user training and documentation.
- Interact with users through tickets, meetings, demos, shadowing, etc.
- Other duties as assigned
Qualifications
Required:
- 2–4 years of hands-on Salesforce administration experience.
- Salesforce Administrator Certification (ADM-201).
- Strong understanding of Salesforce best practices and functionality.
- Experience with Lightning Experience and automation tools (Flow).
- 1-3 years of hands-on IT experience.
- Excellent communication and problem-solving skills.
- Self-motivated and self-starting.
- Team player and ability to help translate technical concepts into business language and vice versa.
- Desire to grow and get continual feedback.
- Great communication skills and able to communicate well to technical and non-technical team members.
Preferred:
- Experience in a tech, SaaS, or B2B environment.
- Knowledge of Sales Cloud, Service Cloud, or Experience Cloud.
- Familiarity with data import/export tools (e.g., Data Loader, Dataloader.io).
- Familiarity with Salesforce-adjacent tools, such as HubSpot, DocuSign, and Zuora
- Familiarity with eCommerce platforms and omni-channel sales
- Knowledge of basic IT concepts and tools, such as networks and VPNs, email and calendar administration, and user management
- Interest in scaling IT and systems practices as the company grows.
2-4 years Salesforce administration experience, Salesforce Administrator Certification (ADM-201), 1-3 years IT experience, strong communication and problem-solving skills.
Key Responsibilities
- administering Salesforce
- providing IT support
- managing integrations
Skills & Tools
Salesforce, Lightning Experience, Flow, Data Loader, Dataloader.io, HubSpot, DocuSign, Zuora, VPN
Job Details
- Category: Information Technology
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Cumming, Georgia, United States
- Languages: English
About Amazing Life Foundation
A non-profit equipping churches with world-class technology and media tools. — Industry: Non-Profit Organizations and NGOs