Business Systems Analyst

Business Systems Analyst III – Infrastructure Engineering Location: Remote – US We’re looking for an experienced Business Systems Analyst with a strong background in issue triage, incident/escalation management, and enterprise marketing platforms. This role will work closely with business, technical, and vendor teams to troubleshoot issues, monitor platform health, and improve system workflows. Key Responsibilities: Gather business requirements and translate them into technical requirements. Manage issue triage, incidents, and escalations for enterprise marketing platforms. Monitor dashboards, platform health, and audience-reach metrics to identify issues or anomalies. Coordinate with third-party vendors for support and escalations. Provide clear status updates and communicate business impact to technical and non-technical stakeholders. Analyze existing systems and workflows and recommend improvements. Work independently using established runbooks and dashboards with limited onboarding. Requirements: Experience with issue triage and incident/escalation management for enterprise marketing platforms. Hands-on experience with Salesforce Marketing Cloud or a comparable marketing automation platform. Experience coordinating with third-party vendor support and escalation teams. Strong written and verbal communication skills. Ability to independently follow established runbooks and monitor dashboards.: Experience communicating technical issues and business impact to non-technical stakeholders. Experience monitoring platform health and audience-reach metrics and identifying anomalies. Experience with Salesforce CRM, Marketo, HubSpot, or Adobe Marketing Cloud. Knowledge of SQL, Java, Visual Basic, or similar technologies. Education: Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field required. MBA or related advanced degree preferred.