Business Systems and Reporting Specialist

The mission of the North Dakota Center for Distance Education is to meet students wherever they are: Empowering future-ready learners in North Dakota and anywhere there is an educational need.

Members of the NDCDE team are student-centered, passionate about online education, self-directed, and technology adept. We seek employees who have the desire to collaborate with team members and education stakeholders to deliver innovative, quality education solutions to North Dakota students. NDCDE is a school within a state agency. Consider joining us if you share our values, are excited by our mission, and are seeking a full-time temporary position that is flexible and remote, with a competitive salary and benefits.

Position Description: Full-time Temporary Business Systems and Reporting Specialist, 12-month position

Hiring Salary Range: $29.15 to $34.00 per hour

Summary of Work

This position administers NDCDE's business and customer management systems, writes and maintains operational reports, and supports system continuity across the agency's technology environment. The position begins with responsibility for assigned functions in Microsoft Dynamics 365 Business Central and Customer Engagement, documents and prepares current records and reports for a planned migration to Genius Student Information System (SIS) and assumes administration of the corresponding Genius functions as they are implemented. The position also provides backup coverage for designated education-system functions and limited technical support.

Responsibilities will include:

• Administer assigned functions in Microsoft Dynamics 365 Business Central and Customer Engagement, including business and school accounts, customer records, store and catalog information, portal processes, payment-related system configurations, communications, and associated workflows.
• Maintain roles, permissions, configuration settings, reference tables, templates, and scheduled processes within the assigned modules.
• Monitor system logs, jobs, transactions, and data exchanges; investigate exceptions and coordinate corrective action.
• Before migration begins, learn and document current Business Central, Customer Engagement, portal, store, payment, and customer management processes; inventory source data; identify record owners; map dependencies; and document business requirements for the future Genius SIS environment.
• Develop field maps, data definitions, cleanup plans, transformation rules, retention decisions, migration test cases, and validation criteria in coordination with internal staff and vendors.
• When implementation begins, perform or coordinate data extracts, cleanup, test loads, validation, reconciliation, user acceptance testing, issue resolution, cutover activities, and post-launch stabilization.
• Test releases, configuration changes, workflows, reports, and integrations before production use and document results and unresolved risks.
• Assist with monitoring and troubleshooting data exchanges among Business Central, Customer Engagement, Genius SIS, the learning management system, payment services, and other approved agency systems as applicable during each phase of the transition.
• Crosstrain with the Education Systems Manager and maintain documented procedures for designated education-system functions so essential work can continue during absences, vacancies, or high-volume periods.
• Provide backup assistance with user access, enrollment records, common system issues, data pulls, and vendor escalation within assigned authority.

Minimum Qualifications

Candidates must have the following minimum qualifications at the time of the interview:

• Bachelor's degree in information systems, computer science, database management, management information systems, or a related field and two years of relevant experience; or Associate's degree in a related field and four years of relevant experience; or six years of equivalent education, training, and experience.
• Relevant experience must include database reporting, system administration, data migration or conversion, enterprise application support, or closely related work.
• Candidates must demonstrate experience writing or modifying SQL queries, developing reports from user requirements, validating report output, and communicating technical information to nontechnical users.

In addition to the minimum qualifications, candidates must be able to demonstrate the following:

• Skill in writing, modifying, testing, and troubleshooting SQL queries and using report-writing tools to produce accurate output.
• Knowledge of relational data, field mapping, data conversion, imports and exports, validation, and reconciliation methods.
• Ability to administer a configurable cloud-based business, student information, customer relationship, e-commerce, or enterprise system.
• Ability to join and organize records from multiple approved sources and translate report requirements into accurate fields, filters, calculations, groupings, and output formats.
• Ability to test system changes and integrations, document results, and distinguish configuration, data, workflow, and vendor software issues.
• Ability to manage detailed operational work independently, set priorities, meet implementation deadlines, and coordinate work across departments and vendors.
• Ability to create accurate system documentation, data definitions, procedures, test scripts, and training materials.
• Knowledge of role-based access, least privilege, data privacy, record retention, secure file handling, and basic information security practices.
• Ability to learn NDCDE's current and planned technology environment and provide calm, accurate backup support when needed.
• Ability to support NDCDE's mission and model its values.

Preferred Qualifications

Experience administering Microsoft Dynamics 365 Business Central, Customer Engagement, Genius SIS, or a comparable student information system, customer relationship, e-commerce, or enterprise platform.

Experience migrating data between business systems, including field mapping, transformation, test loads, validation, and reconciliation.

Experience with Microsoft SQL Server, SQL Server Reporting Services, report builders, Power BI paginated reports, Excel or delimited-file outputs, scheduled jobs, or automated data exchanges.

Experience supporting online education operations, enrollment systems, course catalogs, payments, or organization-level customer accounts.

Experience working with software vendors through requirements, testing, issue escalation, and implementation.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.

Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.

Application Procedures

Applicants are screened based on qualifications, online screening questions an interview, and a background and criminal investigation. Applicants must be legally authorized to work in the United States.

ND Center for Distance Education is an Equal Opportunity Employer and participates in E-Verify to confirm your employment eligibility in the United States. Please visit the following website for additional information: E-Verify: Right to Work and E-Verify: Participation Poster.

All application materials must be received on or before the closing date by 11:59 pm Central Standard Time (CST) and must include the following documents:

• Cover letter with a summary that clearly explains how the applicant's work experience is related to the summary of work and minimum/preferred qualifications.
• Resume
• Complete NDCDE online application.
• Transcripts (unofficial copies are acceptable)
• Three professional references.

Anyone needing assistance or accommodations during any part of the application or interview process, please contact Laurie Tuma at 701.298.4852 or [email protected]. TTY users may use Relay for North Dakota at 1.800.366.6888.

If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact [email protected] or 701.328.3290.

Learn more about NDCDE.

NDCDE Introduction Video: Learn about NDCDE’s mission and programs

NDCDE History Video: Discover the rich history and evolution of NDCDE

Find the Good Life: Explore what makes North Dakota a great place to live and work

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.

Bachelor's in information systems, computer science, database management, MIS or related field with 2 years experience, or Associate's with 4 years, or 6 years equivalent; experience in database reporting, system administration, data migration, enterprise application support; SQL query skills; legal authorization to work in US.

Key Responsibilities

• administering business systems
• writing reports
• supporting system continuity

Skills & Tools

Microsoft Dynamics 365 Business Central, Microsoft Dynamics 365 Customer Engagement, Genius Student Information System (SIS), SQL, Microsoft SQL Server, SQL Server Reporting Services, Power BI, Microsoft Excel

Job Details

• Category: Information Technology
• Seniority: Mid Level
• Commitment: Full Time, Temporary
• Workplace: Remote — North Dakota, United States
• Salary: USD 60,632 – 70,720 / year
• Languages: English

About North Dakota Center for Distance Education

A state agency school providing online education to students in North Dakota and beyond. — Industry: Education