Call Center Agent

NOTE: ConnectUs Marketing Solutions and Linkserve Solutions BPO Inc. are sister companies. Be part of a passionate team and create opportunities! CALL CENTER AGENT PERMANENT WFH SET UP - Must have own equipment or willing to provide. - Salary package: PHP 15,000 to PHP 24,000. Job Description: - Outbound calls for surveys, lead generation, event invitation and/or sales. - Inbound calls to resolve customer queries or close lead/sales. - Data entry to update customer relationship management (CRM) software. - Respond to emails. - Create reports using Microsoft Office and Google Drive. - Meet service level agreements set forth. - Perform other duties as assigned. Qualifications: - Excellent English communication skills. - Typing Speed: at least 40WPM. - Ability to work under pressure. - Ability to multitask, prioritize and manage time efficiently. - Customer orientation and ability to adapt and respond to different types of personalities. - Intelligent. - No BPO experience required; fresh graduates are welcome to apply. MUST HAVE the following equipment: - Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher) and 8 GB RAM. - OS: Windows 10 or higher (MacOS equivalent is allowed). - Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature. - Internet connection: Wired connection; minimum of at least 30 Mbps. - Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord. So, why join us? - Permanent work-from-home. - Full Time and Long Term Employment. - Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract). - Salary will be based on: Skills, Attitude, Performance, Attendance. - Opportunity for regularization and promotion. - US and Canadian clients. Shift: - Graveyard Monday to Friday, and Saturday as needed. Scholarship program duration: 8 to 10 days. Salary package structure: - Guaranteed monthly base pay: ₱15,000–₱17,000 - Performance-based incentives: up to ₱7,000/month WE LOOK FORWARD TO MEETING YOU!