Call Center Agent Outbound Appointment Setting REMOTE

Job Type: full-time  Hours: Vary Monday-Friday, 9 AM-9 pm Wage: $14.25

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Summary of Position: Are you energetic, reliable, and motivated by performance? We’re hiring outbound call center agents to join our growing team! This is a great opportunity for someone who thrives in a goal-driven environment and is looking to grow into a full-time role.

Job Duties / Responsibilities / Essential Functions

Make outbound calls using a provided script

Engage customers with a positive and professional attitude

Follow the call flow and meet performance goals

Accurately input call details and maintain records

Represent our brand with enthusiasm and integrity

Reliable and punctual, with a strong work ethic

Comfortable working independently and as part of a team

Required Knowledge /Skills / Abilities / Qualifications: Must possess excellent communication skills. Have a high level of tele-sales techniques to persuade callers Ability to work independently with minimal supervision, but keeping the lines of communication open when you are faced with any puzzling questions or concerns. Intermediate data-capture, typing, grammar, and spelling skills. Ability to take directions from leadership via Zoom and chat Understanding that agent activity is closely monitored using call center technology to track productivity and quality. At least 1 year of actual Call center experience, working with automatic dialers Must be 18 years or older A minimum of a high school diploma or GED A higher degree would be of great advantage, especially for career advancement Must be able to pass a 7-year background check

WAH Requirements: Computer & Internet Specs: To be successful in this remote position, the following technical requirements must be met: Processor Speed/Type: 2.6GHz or faster; Memory (RAM): 8GB minimum; Hard Drive: 500GB total storage; Available Disk Space: At least 30% available; Internet Speed: Download: Minimum 80 Mbps; Upload: Minimum 10 Mbps; Accessories: Wired headset (with microphone); External mouse; External keyboard; External monitor (recommended)

Hours of Operations / Schedules: Shifts available Monday through Friday between 9:00 AM and 9:00 PM EST. Must be able to work a mix of morning, afternoon, and/or evening,

18+ years old, high school diploma/GED, 1+ year call center experience with automatic dialers, excellent communication, intermediate typing, ability to pass 7-year background check, and specific computer/internet specs for remote work.

Key Responsibilities

• making outbound calls
• engaging customers
• inputting call details

Skills & Tools

automatic dialer, Zoom

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — United States or Oklahoma or Nebraska or Iowa or Kansas or Florida or Illinois or Wisconsin or Michigan or Pennsylvania
• Salary: USD 29,640 – 29,640 / year
• Languages: English

About AnswerNet

A contact center company providing telephone answering, appointment setting, customer support, and other contact management solutions. — Industry: Consulting Services