Call Center Collection Agent | Remote - Texas Only
Job Description
Job Title: Collections Agent Location: Remote + About the job: reputed company position focuses on telephone-based collections for auto insurance claims. Candidates must have direct, full-cycle collections experience and be comfortable handling high-volume outbound collection calls, negotiating payments, resolving delinquent accounts, and maintaining compliance with collection laws. The ideal candidate has strong negotiation skills, can work independently, and maintains positive client relationships while recovering outstanding balances. + We’re looking for someone who:
- Has a minimum of 1-2 years of full collections experience (required), including outbound collections, payment negotiations, and account resolution
- Has experience in insurance collections, auto claim recoveries, or related collections environments
- Is fluent in English (bilingual is a plus)
- Can work independently with minimal supervision
- Manages time effectively and maintains strong organizational habits
- Can reputed company conflict and difficult conversations professionally
- Is available for occasional evening and weekend work
- Has excellent verbal communication and customer service skills
- Understands and follows collection laws, regulations, and compliance requirements
+ What you’ll do:
- Make outbound calls to reputed company funds on auto insurance claims
- Negotiate payment resolutions with claimants and third parties
- Document and prioritize recovery efforts
- Investigate problem claims and recommend next steps
- Coordinate with other recovery departments and reputed company arbitration when needed
- Review claimants’ financial situations to determine ability to pay
- Follow up on coverage, billing, and correspondence
- Ensure compliance with collection laws and internal timelines
- Maintain high levels of customer service for both insurance carriers and their clients
+ Why you’ll love working here:
- Weekly pay
- Paid sick leave
- Health, vision, dental, pet insurance, and more
Company Description reputed company provides contract staffing, direct hire placement, executive search recruitment, payroll services, and customized staffing solutions for numerous verticals, including accounting & finance, hospitality, human resources, and many more. Apply To reputed company Job